Hall? d?r!
Tack f?r att du tog dig tid att granska min situation.
Kontot ?r fortfarande ?ppet och tillg?ngligt. Men inga sportspel eller casinospel kan g?ras. Uttag ?r inte heller tillg?ngliga.
Kontot har varit s? h?r sedan oktober 2022 men jag har aktivt f?rs?kt g?ra KYC sedan april 2023.
Insats har 4 niv?er av verifiering. Den f?rsta niv?n ?r helt enkelt att fylla i deras personliga informationsdiagram. 2:a niv?n ?r ID-verifiering med bilder av pass med eller utan selfie. 3:e ?r adressbeviset. 4:an ?r bevis p? rikedom
Jag ?r f?r n?rvarande fast p? niv? 3. F?r niv? 2 var jag tvungen att skicka och skicka bilder p? mitt pass, ta selfies med passet, var tvungen att ta av mig glas?gonen, jag var tvungen att l?gga till papperslappar med mitt kontonamn och datum etc. Men jag fick det ?ntligen verifierat efter ca 6 olika uppladdningar.
H?r ?r niv? 3-informationen:
https://help.stake.com/en/articles/5328375-acceptable-documents-for-proof-of-address
"Observera att efterlevnadsteamet f?rbeh?ller sig r?tten att beg?ra alla dokument de kan beh?va.
Du kan anv?nda n?got av f?ljande dokument f?r att verifiera din adress:
Elr?kning (el, vatten, gas eller hyresr?kning)
Bank- eller kreditkortsutdrag (i vissa fall kan kontoutdrag inte anv?ndas)
Kommunalskatt, kommunproposition eller statsskattebrev
Ett officiellt brev fr?n din arbetsgivare eller utbildningsinstitution som bekr?ftar din adress st?mplat och undertecknat
Hyresavtal
Bankreferensbrev – Ett bankreferensbrev b?r bara vara ett informativt brev med en del av din och bankinformation. Detta brev ska vara p? engelska och m?ste uppfylla f?ljande krav:
Visar fullst?ndig kontakt med banken
Visar ditt fullst?ndiga namn och adress
Visar datum f?r kontoutf?rdande och typ av konto
Visar datum f?r utf?rdande av brevet"
Det jag kunde ge fr?n den listan var:
-Hyresbrev (Det var faktiskt attesterat) f?r att bevisa att jag hyr huset d?r jag bor
-Bankreferensbrev d?r banken bekr?ftar min adress och att jag har ett aktivt konto hos dem
Det jag kunde ge som inte finns p? listan ?ver officiella:
- Kabelr?kning
-Telefonr?kning
-En energir?kning som ?r uppkallad till ?garen av huset jag hyr (detta ?r n?got typiskt i CR och andra l?nder att de elbolag som ska faktureras till den faktiska ?garen och inte hyresg?sten). En kopia av betalningen f?r den r?kningen tillhandah?lls ocks?, till och med ett skannat ID f?r ?garen.
Som du kan se s?ger webbplatsen att de har r?tt att be om vilket dokument de beh?ver. Jag f?rst?r vikten av KYC med alla minder?riga spelande som p?g?r men jag k?nner att jag har gjort tillr?ckligt f?r att verifiera min identitet i det h?r fallet. Jag vill bara g? tillbaka till spelandet p? deras sida och f? tillg?ng till mina pengar.
Jag kan skicka ?ver de dokument jag har tillhandah?llit och ?ven l?gga 76 e-postkedjan i en textfil f?r att ge dig en ?nnu b?ttre inblick i situationen. L?t mig bara veta var/hur jag ska h?nvisa dem till dig.
Tack f?r att du tog dig tid
AD
Hi there!
Thank you for taking the time to review my situation.
The account is still open and accessible. But no sports bets or casino bets can be made. Withdrawals are also unavailable.
The account has been like this since October 2022 but I have been actively trying to do the KYC since April 2023.
Stake has 4 levels of verification. 1st level is simply filling out their personal information chart. 2nd level is ID verification with pictures of passport with or without selfie. 3rd is the proof of address. 4th is proof of wealth
I am currently stuck on level 3. For level 2 I had to send and re-send pictures of my passport, take selfies with the passport, had to take off my glasses, I had to add pieces of paper listing my account name and date etc. But I finally had it verified after about 6 different uploads.
Here is the level 3 information:
https://help.stake.com/en/articles/5328375-acceptable-documents-for-proof-of-address
"Please note that the compliance team reserves the rights to request any document they might need.
You can use one of the following documents to verify your address:
Utility bill ( electricity, water, gas or rent bill )
Bank or credit card statement (in some cases bank statement cannot be used)
Council tax, municipality bill or government tax letter
An official letter from your employer or educational institution confirming your address stamped and signed
Tenancy agreement
Bank reference letter - A bank reference letter should be just an informative letter with some of your and bank information. This letter should be in English and must meet the following requirements:
Shows full contact of bank
Shows your full name and address
Shows date of account issuing and type of account
Shows date of issuing of the letter"
What I was able to provide from that list was:
-Tenancy letter (It was actually notarized) to prove that I am renting the house where I live in
-Bank reference letter where the bank confirms my address and that I have an active account with them
What I was able to provide that is not on the list of official:
-Cable bill
-Phone bill
-An energy bill that is named to the owner of the house I am renting (this is somewhat typical in CR and other countries to have the utilities to be billed to the actual owner and not the renter). A copy of the payment for that bill was also provided, even a scanned ID of the owner.
As you can see the site does state they have the right to ask whatever document they may need. I understand the importance of KYC with all the underage gambling going on but I feel as though I have done enough to verify my identity in this case. I just want to go back to gambling on their site and have access to my funds.
I can send over the documents I have provided and also put the 76 email chain in a text file to give you an even better insight on the situation. Just let me know where/how to direct them to you.
Thanks for taking the time
AD
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