K?ra Casino Guru-representanter,
Vi ber uppriktigt om urs?kt f?r f?rvirringen och besv?ret som orsakats under spelarens uttagsprocess. Vi beklagar djupt all frustration eller missf?rst?nd som denna situation kan ha skapat.
L?t oss klarg?ra omst?ndigheterna:
Spelaren genomf?rde framg?ngsrikt flera uttag, som behandlades av deras bank.
N?r det g?ller verifieringsprocessen vill vi betona att kontoverifiering ?r ett myndighetskrav p? uppdrag av v?r licensmyndighet. Detta steg ?r viktigt f?r att s?kerst?lla s?kerheten och s?kerheten f?r v?r onlinespelmilj?.
Spelaren klarade verifieringsprocessen och v?rt ekonomiteam godk?nde uttaget i fr?ga.
Men tyv?rr misslyckades transaktionen under bearbetningen p? betalningsleverant?rens sida.
Vi har eskalerat ?rendet till l?mplig avdelning f?r vidare utredning.
V?rt team kommunicerar aktivt med betalningsleverant?ren f?r att identifiera orsaken till den misslyckade transaktionen. Medan vi forts?tter den h?r processen vill vi f?rs?kra spelaren att deras pengar ?r s?kra, och det finns ingen anledning att oroa sig.
Dessutom vill vi f?rtydliga att det inte ?r n?dv?ndigt att skapa ett Mifinity-konto och g?ra en ins?ttning fr?n det. I detta skede beh?ver spelaren helt enkelt v?nta medan beg?ran behandlas. N?r vi har l?st problemet skickar vi ett detaljerat e-postmeddelande med instruktioner om n?sta steg.
Du kan vara s?ker p? att vi ?r fullt engagerade i att l?sa det h?r problemet s? snabbt som m?jligt. Vi ber dock om spelarens t?lamod medan vi forts?tter v?ra anstr?ngningar att ta itu med denna fr?ga med betalningsleverant?ren.
Tack f?r din f?rst?else och ditt samarbete.
Med v?nlig h?lsning,
Stay Casino Team
Dear Casino Guru Representatives,
We sincerely apologize for the confusion and inconvenience caused during the player's withdrawal process. We deeply regret any frustration or misunderstanding this situation may have created.
Allow us to clarify the circumstances:
The player successfully completed several withdrawals, which were processed by their bank.
Regarding the verification process, we would like to emphasize that account verification is a regulatory requirement mandated by our licensing authority. This step is essential to ensure the safety and security of our online gaming environment.
The player successfully passed the verification process, and our finance team approved the withdrawal in question.
However, unfortunately, the transaction failed during processing on the payment provider's side.
We have escalated this matter to the appropriate department for further investigation.
Our team is actively communicating with the payment provider to identify the cause of the failed transaction. While we continue this process, we want to reassure the player that their funds are safe, and there is no reason to worry.
Additionally, we would like to clarify that creating a Mifinity account and making a deposit from it is not required. At this stage, the player simply needs to wait while the request is processed. Once we have resolved the issue, we will send a detailed email with instructions on the next steps.
Please rest assured that we are fully committed to resolving this issue as quickly as possible. However, we kindly ask for the player's patience as we continue our efforts to address this matter with the payment provider.
Thank you for your understanding and cooperation.
Kind regards,
Stay Casino Team
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