I have been requesting this payout since 2023 and their excuse was the verification documents I sent many times diferent personal information documents and they keep denying my payout, then in February 2024 was approved they said they will paid in 7 to 10 business days and it’s already past due and their excuse is the financial department it’s delayed I don’t care I have been waiting months this is an abuse this sites should be closed I have ansiety atacs every day I write this people

Hello alayshamusic,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Sunrise Slots Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

The last time I spoked the was today my account is fully verified since February and this winnings where a free chip after deposit

Thank you alayshamusic for all the information provided. I will now forward your complaint to my colleague Natalia ([email protected]) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hi alayshamusic,

I've just reviewed your case and am sorry to hear about your struggles with withdrawal. I will try to help you by contacting the casino. We'll see what can be done when they reply.

Dear Sunrise Slots Casino, I'd like to invite you to join this conversation and participate in the resolution of the player's complaint. Could you please share more information regarding the case? Would you please specify what is the current status of the player's withdrawal request and when they can expect it to be processed from your side?

I'm looking forward to hearing from you. In case of any supporting evidence, feel free to send it to my email [email protected].

Kind regards,

Natalia

Greetings all,

I have reviewed the situation and it appears all valid withdrawal requests were paid in full on the 21st of March via Bitcoin and have been confirmed delivered in Blockchain Explorer. Could you please confirm alayshamusic?

Best wishes,

Nick and Sunrise Slots

Thank you for the updates, Nick.

Dear alayshamusic, please let us know if you have already received your funds from the casino. We will keep this complaint open until you confirm your withdrawal has been successful.

Dear alayshamusic,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.