Den 19 juli beg?rde jag ett uttag p? 3 000 USD. Men p? grund av uttagsgr?nser var jag tvungen att dela upp mitt uttag i tv? delar. Jag beg?rde en f?r $2 000 via Coindraw, vilket p?stods vara det snabbaste uttaget. Sedan skickade jag in de ?terst?ende $1 000 som en beg?ran om Bitcoin-uttag. Jag kontaktade kundtj?nstteamet flera g?nger efter den 19 juli och bad om uppdateringar om n?r jag kunde f?rv?nta mig min utbetalning. Inledningsvis fick jag veta 3-5 dagar f?r Coindraw-uttaget och sedan 14-17 arbetsdagar senare f?r Bitcoin-uttaget. Efter 3 dagar b?rjade kundtj?nstteamet ber?tta f?r mig att Coindraw genomgick korrigerande underh?ll, vilket f?rsenade min utbetalning i n?gra dagar.
Sedan den 26 juli fick jag det bifogade brevet fr?n utbetalningsavdelningen, d?r det stod att Coindraw var nere, att min uttagsbeg?ran avbr?ts och att jag ber om den igen via Bitcoin. S? jag avbr?t ocks? Bitcoin-uttagsbeg?ran och skickade in en Bitcoin-uttagsbeg?ran p? $2 500.
Jag tog kontakt med kundtj?nst och fr?gade n?r jag kunde f?rv?nta mig det och bifogade brevet jag hade f?tt. Jag fick veta att det skulle ta 7 arbetsdagar att bli godk?nd och ytterligare 7-10 arbetsdagar f?r utbetalning.
Den 7:e arbetsdagen s?g jag att utbetalningen godk?ndes. Kundtj?nst sa ?terigen att det skulle ta 7-10 arbetsdagar innan utbetalningen skickades.
P? den 7:e arbetsdagen fr?gade jag om jag skulle f? utbetalningen och fick h?ra "nej, men forts?tt att v?nta till den 10:e arbetsdagen innan jag eskalerar." Samma svar p? den 8:e dagen och den 9:e dagen.
Den 10:e arbetsdagen, som var torsdagen den 17 augusti, fr?gade jag igen om jag kunde f?rv?nta mig utbetalning den dagen. Jag fick veta att det skulle eskaleras, och att jag skulle f? en uppdatering inom 24-48 timmar. Jag klargjorde att det var "kalendertimmar" och inte "kontorstid". Detta bekr?ftades, vilket inneb?r att jag skulle f? svar n?gon g?ng mellan fredag och l?rdag, den 18:e och 19:e augusti.
Den 18 augusti, efter att 24 timmar hade g?tt, bad jag om en uppdatering, och fick beskedet att jag skulle ha en uppdatering 48 timmar efter eskaleringen. S? jag h?rde av mig igen p? l?rdagen, efter 48 timmar, och fick veta att jag skulle f? en uppdatering inom 2-3 arbetsdagar efter eskaleringen, inte 48 timmar.
Den tredje arbetsdagen efter att ?rendet eskalerades, vilket var tisdagen den 22 augusti, tog jag kontakt igen. Jag fick veta att det inte finns n?gon uppdatering ?n, men jag skulle f? ett e-postmeddelande n?r det finns en uppdatering om upptrappningen. Jag var s?ker p? att jag skulle f? mina vinster, och att jag bara fick v?nta l?ngre.
I onsdags fick jag veta att p? tisdagen hade min utbetalning markerats f?r betalning, och att det vanligtvis tar 24-48 timmar att f? pengarna n?r det v?l ?r s? markerat. Detta skulle ha indikerat en utbetalning torsdagen den 24 augusti. Ist?llet fick jag ?terigen veta att jag skulle f? v?nta l?ngre.
Under detta hade jag en del kommunikation med utbetalningsteamet via e-post. I alla e-postmeddelanden fick jag samma meddelande: Det har skickats till en tredjepartsleverant?r f?r betalning, och de ?r f?rsenade. Vi kan inte ber?tta vem s?ljaren ?r av s?kerhetssk?l, vi kan inte ber?tta n?r du kan f?rv?nta dig betalning. Det ?r bara att forts?tta v?nta.
Jag har f?tt i princip samma e-post fr?n utbetalningsteamet varje g?ng jag kontaktar dem.
Jag har bifogat all kommunikation jag har sparat, inklusive n?gra av kundtj?nstchattar som jag kom ih?g att mejla till mig sj?lv, och mejlen jag har f?tt fr?n utbetalningsteamet.
Idag, den 31 augusti, ?r det den 20:e arbetsdagen och den 28:e kalenderdagen sedan min beg?ran om uttag godk?ndes, och f?r bara 30 minuter sedan fick jag e-postmeddelandet "forts?tt att v?nta" fr?n utbetalningsteamet.
On July 19th, I requested a withdrawal for $3,000. However, due to withdrawal limits, I had to break my withdrawal into two parts. I requested one for $2,000 via Coindraw, which was purported to be the fastest withdrawal. Then the remaining $1,000 I submitted as a Bitcoin withdrawal request. I reached out to the customer service team several times after July 19th, requesting any updates on when I could expect my payout. Initially, I was told 3-5 days for the Coindraw withdrawal, and then 14-17 business days later for the Bitcoin withdrawal. After 3 days, the customer service team started telling me that Coindraw was undergoing corrective maintenance, delaying my payout for a few days.
Then on July 26th, I received the attached letter from the payouts department, saying that Coindraw was down, that my withdrawal request was canceled, and to please re-request it via Bitcoin. So I canceled the Bitcoin withdrawal request as well, and submitted a Bitcoin withdrawal request for $2,500.
I reached out to Customer Service, asking them when I could expect it, and attached the letter I had received. I was told that it would take 7 business days to be approved, and another 7-10 business days for payout.
On the 7th business day, I saw that the payout was approved. Customer service again said that it would take 7-10 business days for the payout to be sent.
On the 7th business day, I asked if I would receive the payout, and was told "no, but keep waiting until the 10th business day before escalating." Same response on the 8th day and the 9th day.
On the 10th business day, which was Thursday, August 17th, I again asked if I could expect payout that day. I was told that it would be escalated, and that I would receive an update in 24-48 hours. I clarified that it was "calendar hours," and not "business hours." This was confirmed, meaning that I would get an answer sometime between Friday and Saturday, the 18th and 19th of August.
On the 18th of August, after 24 hours had elapsed, I asked for an update, and was told that I would have an update 48 hours after the escalation. So I reached out again on Saturday, after 48 hours, and was told that I would receive an update within 2-3 business days of the escalation, not 48 hours.
On the 3rd business day after the case was escalated which was Tuesday, August 22nd, I again reached out. I was told there's no update yet, but I would receive an email once there's an update on the escalation. I was reassured that I would receive my winnings, and that I just had to wait longer.
On Wednesday, I was told that on Tuesday my payout had been marked for payment, and that it usually takes 24-48 hours to receive the funds once it is so marked. This would have indicated a payout on Thursday, August 24th. Instead, I was again told that I would have to wait longer.
During this, I had some communication with the payouts team via email. In each of the emails, I got the same message: It's been sent to a 3rd party vendor for payment, and they are delayed. We can't tell you who the vendor is for security reasons, we can't tell you when to expect payment. Just have to keep waiting.
I've received essentially the same email from the payouts team each time I reach back out to them.
I've attached all communication I have saved, including a few of the customer service chats that I remembered to email to myself, and the emails I've received from the payouts team.
Today, August 31st, is the 20th business day and the 28th calendar day since my withdrawal request was approved, and only 30 minutes ago did I get the "please keep waiting" email from the payouts team.
Automatiskt ?versatt:
