Unfortunately, I've been waiting for a year or two on this website without a chance to withdraw my winnings. It's a shame that I only realized later that this casino isn't transparent and seems to be a scam.

323 euros that have been pending for a long time were canceled by the admin after 1 year. I then requested a new payout which has been pending again for months. The support also closes chats immediately if something is not right for them.

This casino should be closed immediately and something should be done as soon as possible.

Leider warte ich bei dieser Website seit 1-2 Jahren keine Chance sein Gewonnenes Geld auszuzahlen. Schade das ich erst im nachhinein gesehen habe das dieses Casino nicht Transparent ist sondern anscheinend einem Betrug gleicht.

323 Euro die seit langem Pending sind wurden nach 1 Jahr vom Admin abgebrochen, hab darraufhin eine neue Auszahlung beantragt die wieder seit Monaten Pending ist der Support schlie?t auch Chats direkt wenn dennen etwas nicht passt.

Dieses Casino geh?rt Sofort Geschlossen man sollte schnellstm?glich etwas tun.

Dear Mad_Ness,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.

• Could you please advise if you've ever received any winnings from this gambling establishment?

Thank you in advance for your cooperation and reply.

Best regards,

Kristina

Yes, 323 euros, but unfortunately they are still being processed and it doesn't seem like the two renewed payments will ever be processed.

Hope I can at least warn others

Best regards

Ja 323 Euro die aber leider in Bearbeitung stehen und es macht auch keinen Anschein das die 2 erneut gestellten Auszahlung jemals bearbeitet wird.

Hoffe ich kann zumindestens andere Warnen

Beste Grü?e

Dear Mad_Ness,

Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 20+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us. 

Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue, however, the decrease in rating caused by unresolved complaints could change the casino's approach. 

Regrettably, we have no other choice since it seems to be a common practice for Superb Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate. 

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Superb Casino. I wish I could be of more help. 

The casino can reopen this complaint anytime.