Dear sir

Account login problem.

Your account has been flagged for violating our terms and conditions point 11.5

In accordance with our terms we will close your account

Wenot done any fraud and voilation then why closed my account.

My withdrawal 9000 pending amunt their and some stakes outs also pending.

I need all my amount return we not used any bonuses

Dear marutikd91,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I checked the General T&Cs and I found this:

"11.5 For the purposes of this paragraph 11:

11.5.1 "Fraudulent practice" includes but is not limited to the following: any fraudulent activity engaged in by you or by any person acting on your behalf or in collusion with you, another player or affiliate, and shall include, without limitation: (a) fraudulent charge-backs and rake-back activity; (b) the use by you or any other person who was participating in the same game as you at any time, of a stolen, cloned or otherwise unauthorised credit or debit card, as a source of funds; (c) the collusion by you or with others in order to gain an unfair advantage (including through bonus schemes or similar incentives offered by us) such as evidence of fraudulent, unlawful, abusive, in our operator database or gaming provider database, such as the use of late betting, arbitrage betting or similar techniques, with or in conjunction with another user or other account used by you, regardless of the outcome, we reserve the right to cancel all the connected offers and bets in the fraudulent′s customer account(s); (d) using strategies that take advantage of any software bug or failure; (e) any attempt to register false or misleading account information; (f) any actual or attempted act, which is reasonably deemed by us to be illegal, in any applicable jurisdiction, made in bad faith, outside the interest of fair play, or intended to defraud us and/or circumvent any contractual or legal restrictions, regardless of whether such act or attempted act actually causes us any damage or harm;

11.5.2 "Criminal activity" shall include, without limitation, money laundering and any offence under section 42 of the Gambling Act 2005; and

11.5.3 "Unfair advantage" shall include, without limitation:

11.5.3.1 The exploitation of a fault, loophole or error in our or any third party’s software used by You in connection with the Services (including in respect of any game);

11.5.3.2 The use of Bots for poker games (including, but not limited to, those games appearing under the Poker tab) and any Bots for skill games (including but not limited to, those skill games appearing under the Skill tab or Games tab) and Bots for any other use which would otherwise constitute any other Prohibited Practices;

11.5.3.3 The use of third party software or analysis systems; or

11.5.3.4 The exploitation by You, of an Error as defined in paragraph 18.1 below, in any case either to Your advantage and/or to the disadvantage of us or others.

11.5.3.5 Use of any tool, plug-in, software that allows the abuse or omission of identity, geographic position, guarantee of special and regional promotions, such as the use of vpn, proxys, dns or any technique or protocol that can deceive, bypass or modify any restriction or geographical selection is considered fraudulent and strictly prohibited. Accounts and funds will be suspended without prior notice."

Do I understand correctly that you are not aware of breaching any of these terms? Could you please advise which games you focused on - slots, live games, sports, etc.?

Additionally, if there is any relevant communication between you and the casino, please forward it to [email protected]. Alternatively, you can post it here. 

Thank you very much in advance for your reply.

Best regards,

Kristina

Dear sir We used almost sports betting

Thank you for your reply, marutikd91. As you might know, our forum www.kpvfaw.com, deals with complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue related to sports betting.

However, I can recommend a few websites that might be able to help you. Please, let me know if you are interested in the list of these websites, and thank you very much for your understanding.

We used both sports betting and casino. Once you check bet history got it sir

Thank you very much, marutikd91, for your cooperation. I will now transfer your complaint to my colleague Matej ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello marutikd91,

I am sorry to hear about your troubles.

I would like to invite the casino representative into the case:

Dear casino representative, could you please check the case and explain to us what happened?

Hello All,

I have sent some information via email

Please check

thanks

Hello sir

We not received any mails from your side.

Hello marutikd91,

The casino contacted us and explained that your complaint concerns sports betting. In this case, we can't help you because sports betting is not our expertise.

Please get in touch with the mediator who specializes in solving sports book complaints, for example:

https://www.sportsbookreview.com/forum/sportsbooks-industry/

Thanks for understanding.

Dear marutikd91,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Because the complaint is about sports betting, we have no choice but to reject this complaint.