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HemKlagom?lTikiTaka Casino - Spelarens konto har st?ngts efter uttag.
TikiTaka Casino - Spelarens konto har st?ngts efter uttag.
Automatiskt ?versatt:
Svarta po?ng: 274
Belopp:
1 520 €
TikiTaka Casino
S?kerhetsindex:L?gt
S?kerhetsindex
I enlighet med v?r granskningsmetodik har vi ber?knat casinots s?kerhetsindex baserat p? ?ver 20 faktorer, inklusive casinots ekonomi, sk?ligheten hos villkoren, spelarklagom?l och annat. Ju h?gre s?kerhetsindex, desto troligare ?r det att du f?r ut dina vinster utan n?gra problem.
The player from Italy had her account closed after withdrawing 500 euros from her winnings of 1520 euros at Tiki Taka Casino. She contacted support but received no email response after a week. After multiple attempts to resolve the issue, it was found that the casino had not cooperated, and there was no valid licensing authority to escalate the complaint. Consequently, the issue was marked as "unresolved" in the complaints system, with the hope that the casino's rating might prompt a response in the future.
Spelaren fr?n Italien fick sitt konto st?ngt efter att ha tagit ut 500 euro fr?n sina vinster p? 1520 euro p? Tiki Taka Casino. Hon kontaktade supporten men fick inget mejlsvar efter en vecka. Efter flera f?rs?k att l?sa problemet fann man att kasinot inte hade samarbetat och att det inte fanns n?gon giltig licensmyndighet f?r att eskalera klagom?let. F?ljaktligen markerades problemet som "ol?st" i klagom?lssystemet, med hopp om att kasinots betyg skulle kunna leda till ett svar i framtiden.
Hej, jag spelade p? tiki taka casino, jag har ett konto med e-post , jag vann 1520 euro, n?r jag tog ut de f?rsta 500 euron, n?sta dag fann jag att mitt konto var st?ngt, jag kontaktade livechatten och e-postsupporten, livechatten sa till mig att de skulle svara mig via e-post inom kort f?r ytterligare f?rtydliganden, en vecka har g?tt men fortfarande har ingen svarat mig via e-post
Hi, I played at tiki taka casino, I have account with email , I won 1520 euros, when I withdrew the first 500 euros, the next day I found my account closed, I contacted the live chat and email support, the live chat told me that they would reply to me via email shortly for further clarifications, a week has passed but still no one has replied to me via email
Ciao, ho giocato al casinò tiki taka, ho l'account con e-mail [email protected], ho vinto 1520 euro, quando ho prelevato i primi 500 euro, l'indomani mi sono ritrovata il conto chiuso, ho contattato l'assistenza live chat e e-mail, la live chat mi ha detto che mi avrebbero risposto via email entro breve tempo per ulteriori chiarimenti, è passata una settimana ma ancora non mi ha risposto nessuno via email
Tack s? mycket f?r att du skickade ditt klagom?l. Jag ?r ledsen att h?ra om ditt problem. Till?t mig att st?lla n?gra fr?gor till dig s? att jag kan f?rst? hela situationen.
Har du f?tt uttaget p? 500€?
Kan du bekr?fta att du har klarat KYC-verifieringen?
Samlade du dina vinster med eller utan en aktiv bonus?
Spelade du casinospel eller satsade du p? sport?
Kan du dela din kommunikation med casinot? Skicka e-postmeddelanden eller chattranskriptioner till min e-post p? [email protected] , eller l?gg upp sk?rmdumpar h?r.
Jag hoppas att vi kommer att kunna hj?lpa dig att l?sa problemet s? snart som m?jligt. Tack s? mycket p? f?rhand f?r ditt svar.
Med v?nliga h?lsningar,
Dominika
Dear Anna61,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Have you received the withdrawal of 500€?
Could you please confirm that you have passed the KYC verification?
Did you accumulate your winnings with or without an active bonus?
Did you play casino games or bet on sports?
Could you please share your communication with the casino? Send emails or chat transcripts to my email at [email protected], or post screenshots here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Tack s? mycket, Anna61, f?r att du l?mnat den n?dv?ndiga informationen. Jag kommer nu att ?verf?ra ditt klagom?l till min kollega Katarina ( [email protected] ) som kommer att st? till din tj?nst. Jag ?nskar dig lycka till och hoppas att problemet kommer att l?sas till din bel?tenhet inom en snar framtid.
Thank you very much, Anna61, for providing the necessary information. I will now transfer your complaint to my colleague Katarina ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.
Det ?r ganska vanligt med uttag, att det tar ett par dagar eller till och med veckor att bli helt behandlad. Det betyder att det kan ta lite tid innan dina pengar syns p? ditt konto. Det ?r d?rf?r vi r?der spelare att ha t?lamod och v?nta minst 14 dagar efter att ha beg?rt sina uttag innan de skickar in ett klagom?l.
Jag kommer att st?lla in en timer f?r sju dagar. Om pengar inte tas emot vid den tidpunkten kommer vi att kontakta casinot igen. H?ll mig uppdaterad om ny utveckling.
Dear Anna61,
thank you for your message.
It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
I will set a timer for seven days. If funds are not received by that time, we will contact the casino again. Please keep me updated about any new development.
De sa till mig att de skickade dem till mig den 25 februari, 1 m?nad har g?tt och jag har fortfarande inte f?tt n?got
Och sedan forts?tter de att inte svara p? mina mail, de svarar bara p? det f?rsta mailet och sedan slutar de svara mig, det ?r om?jligt att ha konversationer med dem, bara i livechatt svarar de med svar som verkar automatiserade robotar
They told me they sent them to me on February 25th, 1 month has passed and I still haven't received anything
And then they continue not to answer my emails, they only answer the first email and then they stop answering me, it is impossible to have conversations with them, only in live chat do they answer with answers that seem automated robotic
Loro mi hanno detto che me li hanno inviati il 25 Febbraio, sono passati 1 mese e ancora non mi sono arrivati niente
E poi continuano a non rispondermi alle email, mi rispondono solo alla prima email e poi smettono di rispondermi, è impossibile avere delle conversazioni con loro, solo in live chat rispondono con delle risposte che sembrano automatizzate robotiche
De s?ger att pengarna skickades till mig den 23 februari, men ingenting har kommit in p? mitt bankkonto.
Om det vore sant att de skulle ha skickat dem den 23 februari s? hade de kommit nu, 1 m?nad har g?tt fr?n den 23 februari till nu s? det ?r inte sant att de skickat dem.
Jag forts?tter ocks? att kontakta dem via e-post men de svarar mig inte.
They say the money was sent to me on February 23rd, but nothing has arrived in my bank account.
If it were true that they would have sent them on February 23rd, they would have arrived by now, 1 month has passed from February 23rd to now, so it is not true that they sent them.
I also keep contacting them via email but they don't reply to me.
Loro dicono che mi sono stati inviati il 23 Febbraio i soldi, ma sul mio conto bancario non è arrivato nulla.
Se fosse stato vero che li avrebbero inviati il 23 Febbraio a quest'ora i sarebbero arrivati, è passato 1 mese dal 23 Febbraio a ora, quindi non è vero che li hanno inviati.
Inoltre continuo a contattarli via email ma non mi rispondono
Vi skulle vilja be casinot att svara p? det h?r klagom?l. Vi f?rl?nger svarstiden med 7 dagar. Om casinot inte svarar inom den angivna tiden kommer vi att avsluta klagom?let som "ol?st", vilket kan p?verka casinots betyg negativt.
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
Jag har f?rs?kt kontakta casinot flera g?nger men utan framg?ng. Jag ?r r?dd att det inte finns mycket som kan uppn?s utan samarbete fr?n dess sida. Eftersom kasinot fungerar utan giltig licens och inte h?nvisar till n?gon ADR-tj?nst, finns det ingen spelmyndighet att v?nda sig till.
Jag kommer att markera klagom?let som "ol?st" i v?rt system. Jag f?rst?r att detta inte ?r en tillfredsst?llande l?sning p? ditt problem. Minskningen av betyget orsakad av ol?sta klagom?l kan dock bidra till att f?r?ndra casinots tillv?gag?ngss?tt. Om casinot best?mmer sig f?r att reagera kommer vi att ?teruppta klagom?let och du kommer att meddelas via e-post.
Jag kan bara rekommendera dig att v?lja casinon efter deras recensioner och betyg i framtiden f?r att undvika situationer som denna. Jag ?r ledsen att vi inte kunde vara till mer hj?lp vid detta tillf?lle.
Med v?nlig h?lsning,
Katarina
Dear Anna61,
I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.
I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.
I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.
www.kpvfaw.com ?r en oberoende k?lla till information om onlinecasinon och onlinecasinospel, som inte kontrolleras av n?gon speloperat?r eller n?gra andra institutioner. Alla v?ra recensioner och guider skapas med st?rsta objektivitet och ?rlighet, efter b?sta k?nnedom och bed?mning av medlemmarna i v?rt oberoende expertteam. De ?r emellertid endast avsedda som informationsunderlag och ska varken tolkas som, eller anses vara, r?dgivning i juridisk mening. Du ska alltid sj?lv s?kerst?lla att du uppfyller alla r?ttsliga skyldigheter innan du spelar p? ett utvalt casino.
