St?ngde mitt konto, gjorde ett uttag den 30 november och resterande 48 m?ste ?terbetalas. Jag kontaktar dem 10 g?nger per post. 25 g?nger via chatt och kontaktade alla sina licenser och allting ingenting f?r?ndrades. Detta ?r det f?rsta meddelandet och det sista meddelandet. Jag vet ocks? att n?r du st?nger ditt konto kan ett uttag ta l?ngre tid. Jag hade det i Kansino, BetnFlix, OneCasino och mycket mer s? jag vet hur det fungerar.
'' Kontakta via e-post (Andy) (11/04/2023 09:54)
Hej Gino,
Tack f?r att du kontaktar oss.
Vi vill informera dig om att din beg?ran om uttag och ?terbetalning fortfarande behandlas och granskas av den relevanta avdelningen. Du kan vara s?ker p? att vi kommer att meddela dig s? snart vi har en uppdatering. ''
'' Kontakta via e-post (Mike) (11/15/2023 15:25)
Hej Gino,
Tack f?r ditt svar.
Observera att vi nu har kontaktat relevant team och v?ntar p? feedback. S? fort vi har en uppdatering kommer vi att kontakta dig via e-post. ''
Jag fick de flesta av chattavskrifterna som bevis ocks?.
Men just nu kan jag inte g?ra n?gonting.
Jag vill att mina pengar och deras behov ska komma n?got som skyddar spelaren eftersom jag fr?gade detta i f?rra chatten:
Gino: om du fortfarande inte betalar mig efter 2 m?nader
en spelare kan fortfarande inte g?ra n?got eller hur?
Josef:
F?r n?rvarande ?r det enda r?d vi kan ge ?r att v?nta p? en uppdatering ang?ende det v?ntande uttaget
Som jag sa spelade p? m?nga kasinon men att v?nta i MER ?n 17 dagar ?ven efter att ha kontaktat deras ekonomiavdelning eller hur de ringer till min relevanta avdelning mer ?n 11 g?nger och ?ND? inte gjort n?got ?r alldeles f?r riggat.
Closed my account, made an withdraw on the 30th of November and the remaing 48 need to be refunded. I contact them litterly 10 times by mail. 25 times by chat and contacted all their licenses and everything litterly nothing changed. This is the first message and last message. I also know that when you close your account an withdraw can take longer. I had that in Kansino, BetnFlix, OneCasino and way more so i know how its works.
'' Contact By Email (Andy) (11/04/2023 09:54 AM)
Hi Gino,
Thank you for contacting us.
We would like to inform you that your withdrawal request and refund is still being processed and reviewed by the relevant department. You can be assured that we will notify you as soon as we have an update. ''
'' Contact By Email (Mike) (11/15/2023 03:25 PM)
Hello Gino,
Thank you for your reply.
Please note that we have now contacted the relevant team and is waiting for feedback. As soon as we have an update, we will contact you via email. ''
i got most of the chat transcripts as proof as well.
But at this point i litterly can't do anything.
I want my money and their needs to come something that protects the player because i asked this in the last chat:
Gino: if you still dont pay me after2 months
a player litterly still can not do anything right?
Joseph:
For now, the only advise we can provide is to wait for an update regarding the pending withdrawal
Like i said played in a lot of casino's but to wait MORE than 17 days even after contacting their finance department or how they call i relevant department more than 11 times and STILL didn't do anything is way too rigged.
Automatiskt ?versatt:
