I put a withdrawal request in for 100 real money then when that was processed they gave me 3 euro as a gift with no clear indication on wager and on there term previous withdrawal is not included however it was so I was told I had to play the wager so did and no games paid out its clearly a scam casino

Dear Richard,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. To understand your case more clearly, I would like to ask you a few more question. Was your withdrawal pending when you received the bonus? Did you accept the bonus money or was it automatically added to your balance? Was it your first withdrawal request in the casino? Have you ever used any of the casino bonuses before? Also if you have any communication with the casino relevant to the case please forward it to [email protected]. I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Nick

My money was pending

And the 3 euro gift I accepted as it was described as a reward for loyalty not stating I would have to wager my pending winning

Not first time playing

Dear Richard, can you please confirm if you have canceled your pending withdrawal after you received your bonus or it was denied by the casino because of the bonus? Also, do I understand it correctly that you received the bonus after your pending withdrawal or was it before?

I received bonus after my pending withdrawal however it was rejected due to needing to wager for this new bonus so had no choice but to wager and guess what no games paid out funny coincidence I don't think so

Thank you very much Richard for providing all the necessary information. I will now transfer your complaint to my colleague Matej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Richard.

Sorry for the delay. It is a very strange situation.

In your situation, you can always forfeit the bonus and withdraw the real money from the casino.

That you didn't win is unfortunate, but considering that you had only €100, it is possible. All depends on how many bets and on which game you did. But still, statistically, it is possible what happened to you. In the normal licensed casino, I would say it is just bad luck, but in casinos, without a license, it could be manipulated RTP.

We already gave this casino a very bad reputation rating based on other complaints and by analysing their terms and conditions. In your case, the problem is that you lost the money and I can't proof anyhow that the casino cheated you somehow.

I can only recommend you to find a another casino, the one with a good license and good reputation.

Dear Richard,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.