K?ra rancid1616,
Tack s? mycket f?r att du skickade ditt klagom?l. Jag ?r ledsen att h?ra om din negativa upplevelse med TrueFortune Casino.
Till?t mig att st?lla n?gra fr?gor till dig s? att jag b?ttre kan f?rst? situationen.
- Kan du ange vilken bonus du l?ste in, vilka ?r dess oms?ttningskrav och specifika bonusvillkor? Om m?jligt v?nligen dela en sk?rmdump eller en l?nk till sj?lva bonusen.
- Var det m?jligt f?r dig att kontrollera vad oms?ttningsf?rloppet var medan bonusen var aktiv, eller har du f?tt ett meddelande om att oms?ttningsf?rloppet var klart?
- Vilka spel har du spelat medan oms?ttningen fortfarande p?gick? (slots, bordsspel, livespel)
Jag hoppas att vi kommer att kunna hj?lpa dig att l?sa problemet s? snart som m?jligt. Tack s? mycket p? f?rhand f?r ditt svar.
V?nliga h?lsningar,
Tomas
Dear rancid1616,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with TrueFortune Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please specify what bonus you redeemed, what are its wagering requirements and specific bonus terms? If possible please share a screenshot or a link to the bonus itself.
- Was it possible for you to check what the wagering progress was while the bonus was active, or have you received a notification the wagering progress was complete?
- Which games have you played while wagering was still in progress? (slots, table games, live games)
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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