Hello, have the 75 free chip no deposit claimed with 20 * wager

after playing through then 400 on the account and 100 for payment had requested.

In vegas rush terms, there is nothing of a qualifying deposit before a win is requested.

The payout of the profit was then canceled by vegas rush after about 1 week.

At the time of payment, I had already uploaded the kyc documents and I also got a mail saying that I am verified now.

my username there: letscratz

would be awesome if you could help me somehow. LG!

Hallo, habe die 75 freechip no deposit beansprucht mit 20*wager

hatte nach dem durchspielen dann 400 auf dem account und 100 zur auszahlung beantragt.

in vegas rushs bedingungen steht nichts von einer qualifizierenden einzahlung bevor eine auszahlung des gewinns beantragt wird.

die auszahlung des gewinns wurde dann von vegas rush nach ca. 1 woche wieder storniert.

zum zeitpunkt der auszahlung hatte ich bereits die kyc dokumente hochgeladen und ich bekam auch eine mail worin stand, ich sei jetzt verifiziert.

mein username dort: letscratz

w?re genial wenn ihr mir da irgendwie helfen k?nntet. LG!

Hello Konstantin. 

Thank you for contacting us with your problem. We are sorry to hear about your issues. Could you please provide us with more information? Did casino mention why your withdrawal was cancelled? Could you please tell me which games you played?

hi, as reasons were given: please proof of address, valid ID card and a qualifying deposit are necessary

you have to rollover over there yourself - count;)

games were: rooks revenge, the angler, dr. jeckyl and hyde, spinfinity man

sales have expired correctly.

the documents requested above were already confirmed to me by mail.

from a minimum deposit was not the talk, is also not in the terms.

payment probably only possible via bitcoin - transfer costs $ 30!

Unfortunately I have already read many complaints about the vegas rush.

hi, als gründe wurden angegeben: bitte proof of adress, gültige id ausweis sowie eine qualifizierende einzahlung sind notwendig

rollover muss man dort selbst überschlagen - mitz?hlen ;)

spiele waren: rooks revenge, the angler, dr. jeckyl and hyde, spinfinity man

umsatz ist korrekt abgelaufen.

die oben geforderten dokumente wurden mir ja bereits per mail best?tigt.

von einer mindesteinzahlung war nicht die rede, steht auch nicht in den terms.

auszahlung wohl nur über bitcoin m?glich - überweisung kostet 30$ !

habe leider schon viele beschwerden über das vegas rush gelesen.

Hello Konstantin. 

From your description I believe you breached this Bonus T&Cs rule:

Welcome bonuses have a maximum withdrawal amount of $100.00 for all NEW players. A minimum deposit of $35 will be required to honor the withdrawal.

(https://www.vegasrushcasino.com/bonus-conditions/)

Try to ask the support if they will pay you the winnings if you deposit $35. Please note that you need to refuse any bonus they offer you, if you would like to withdraw your winnings immediately. 

OK I will do it. thank you for your help!

ok, werde ich tun. danke für eure hilfe!

You're welcome. Let me know what casino answer to you.

Dear Konstantin,

We are extending the timer by seven days. Let me know what the casino answered to you.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.