Hej,
jag registrerade mig nyligen f?r ett nytt konto hos velobet, jag anv?nde de tv? f?rsta ins?ttningsbonusarna och vann ingenting, p? den tredje ins?ttningen kunde jag f? en bra storvinst och fullf?lja oms?ttningskraven p? 30x och fick ett saldo p? ￡ 3559 efter att ha slutf?rt vadet, gick jag sedan vidare f?r att verifiera s? att jag kunde ta ut mina ￡3559, verifieringen tog cirka 8 timmar och s? fort de verifierade mig l?ste de mitt konto med saldot kvar d?r, n?gra timmar senare var kontot uppl?st men saldot p? ￡3559 var helt borta och det fanns bara ￡30 p? kontot, efter att ha pratat med den mycket of?rsk?mda livechatten och supporten fick jag i princip h?ra "du har skapat ett konto hos oss tidigare s? vi avslutar ditt konto tillsammans med alla vinster" hur kan detta g?ras? Jag har drivit och drivit och drivit f?r att f? dem att svara via e-post men de ignorerar bara.
Jag har inte haft ett verifierat konto med velobet tidigare, men jag har med Rolletto och cosmobet och de var bra utan n?gra utbetalningsproblem. (?gs av santader international BV som Velobet) mitt belopp p? ￡3559 visas p? mitt konto som "systemuttag" vilket jag antar betyder att de precis har tagit det. Jag beh?ver lite hj?lp att f? denna utbetalning. Jag har bifogat bilder p? min transaktionshistorik och ?ven min fullst?ndiga verifiering.
Hi,
i recently signed up for a new account with velobet, I used the first 2 deposit bonuses and won nothing, on the 3rd deposit I was able to get a nice big win and complete the wagering requirements of 30x and was left with a balance of ￡3559 after completing wagering, I then proceeded to go to verify so I could withdraw my ￡3559, verification took about 8 hours and as soon as they verified me they locked my account with the balance still in there, a few hours later the account was unlocked but the balance of ￡3559 was completely gone and there was only ￡30 in the account, after speaking with the very rude live chat and support I was basically told "you’ve made an account with us before so we are terminating your account along with all winnings" how can this be done? I’ve pushed and pushed and pushed to get them to respond via email but they just ignore.
ive not had a verified account with velobet before, however I have with Rolletto and cosmobet and they was fine with no payout problems. (owned by santader international BV like Velobet) my amount of ￡3559 shows in my account as "system withdraw" which I’m assuming means they have just took it. I need some help getting this payout. I have attached photos of my transaction history and also my full verification.
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