Casino doesn’t allow to verify email. Because of that I cannot withdraw anything. Really disaapointing, customer service doesn’t respond as well

Dear kzawadzkitychy85,

Thank you very much for submitting this complaint. I am sorry to hear about your issue. Please allow me to ask you a few questions to make sure I understand the situation completely.

Do I understand correctly that you have received no verification email from the casino?

When did you contact customer support regarding this issue? Have you ever been in successful contact with customer service?

Could you please advise if you have passed the KYC verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hi Veronica

I tried to contact them an over week ago for the first time. They never replied to any of my emails. I have tried multiple times.

vip casino doesn’t have a live support and there is non other way to contact them.

I cannot even initiate KYC without email verification..

Could you advise if you have made any deposits in this casino?

Yes I’ve made one deposit $35

Could you please inform me if you have received any response from the casino support yet?

I tried to contact them twice after the original post, still no reply from VipCasino

Thank you very much, kzawadzkitychy85, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas ([email protected]) who will be at your assistance. I wish you the best of luck and hope to see your problem resolved to your satisfaction in the near future.

Thank you Veronica, let’s see how it goes forward.

Hi kzawadzkitychy85,

I've reviewed your case and fully understand your concerns. I'll try my best to help you with the issue by contacting the casino.

I'd like to ask VIP Casino to join this conversation and share more information regarding the case.

Could you please provide some explanations as to why the player is unable to verify their email and why your support team is not responding?

Thank you.

Best regards,

Tomas

Hi Tomas

They actually contacted me today and my email is now verified. Thank you for help Casino Guru

Dear kzawadzkitychy85,

I'm glad to hear that. Can we now consider your case resolved?

Thank you.

Kind regards,

Tomas

Dear kzawadzkitychy85,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear all,

As based on the last update from the player we believe that the issue has been successfully resolved, we will now close this complaint as ‘Resolved’ in our system.

Thank you, kzawadzkitychy85, for using the Casino Guru complaint resolution centre. Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Best regards,

Tomas