Hej! Tack f?r det snabba svaret! Inga bonusar anv?ndes, allt kom fr?n direktins?ttning och inga matchningar, jag spelade mycket.
av blackjack den dagen, vilket fick mig upp till runt 18k och sedan flyttade jag till slots d?r jag samlade p? mig de flesta av mina vinster. Jag f?rs?kte g?ra ett uttag den 24 maj men fick veta senare samma dag, m?jligen n?sta, att jag beh?vde verifiera mitt konto igen, vilket var en tv? dagars v?ntetid, vilket var helt okej. Men efter det f?rs?kte jag varannan dag och fram?t g?ra uttag, bara f?r att f? dem avvisade. F?rsta g?ngen jag gjorde det hade jag fel Swift-nummer "mitt fel", men efter att ha fixat det och kommunicerat med teamet och fr?gat om allt s?g r?tt ut osv., kontonummer i r?tt omr?den s? att det behandlades och gjordes korrekt. De gav mig tummen upp f?r att forts?tta med ett nytt uttag, efter tv? dagar avvisades det, och fr?n mina tidigare foton som skickades till er kom de tillbaka med namnmatchning, vilket inte kan st?mma eftersom mitt bankkonto, min r?kning, mitt pass, min k?rkort alla bekr?ftar att det ?r jag. Jag k?nner att det har uppst?tt ett kommunikationsfel d?r de trodde att kontot var i ett annat namn eller n?got, d?rav det inaktiverade kontot? Hur som helst har jag ingen aning om hur jag kunde g?ra ett uttag den 29 januari 2024 och f? det behandlat till exakt samma konto som jag f?rs?ker g?ra igen med nu. Vilket aldrig raderades fr?n kontot mellan d? och nu. Och efter allt detta kan jag inte f? svar via e-post fr?n supportteamet, vilket ?r lite oroande. Jag har varit en lojal spelare i ?ver 2+ ?r, och nu pl?tsligt, sedan jag vunnit en bra summa, har de ghostat mig.
Hello! Thanks for the quick response! No bonuses were used, everything was from direct deposit and no match ups, I played alot
of blackjack that day what got me Upto around 18k and then moved into slots where I accumulated most of my winnings. I tried to make a withdrawal on the 24th of may but was told later that day possibly the next that I needed to verify my account again which was a 2 day wait which was perfectly fine, but after that was done I tried every 2 days onwards making withdrawal attempts with only to have them rejected. The first time doing so I had my swift number incorrect "my fault" but after fixing that and communicating with the team and asking if everything looked right ect bsb, acc number in the right areas so it was processed and done correctly. They had gave me the thumbs up to continue with another withdrawal, after 2 days it was rejected, and from my previous photos sent to you they came back with name mismatch, which can’t be correct as my bank account, utility bill, passport, driver’s license all confirms otherwise it’s me. I feel like mis communication has happened in which they thought the account is in another name or something hence the disabled account? Either way I have no idea how I was able to make a withdrawal on the 29th on January 2024 and have it processed to the exact same account I’m trying to do again with now. Which was never deleted off the account between then and now. And after all this now I cannot get a response via email of the support team which is a little concerning. I’ve been a loyal player for over 2+ years, and now all of a sudden since I won a good amount they have ghosted me.
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