Hej TheCooN82 och CasinoGuru-teamet,
Situationen uppstod verkligen eftersom den tidigare ins?ttningen ?nnu inte hade omsatts vid det ?gonblick d? man beg?rde ett uttag p? 40 euro. Det ?r d?rf?r denna uttagsbeg?ran behandlades med en provision f?r den osatsade ins?ttningen.
Som du korrekt p?pekade, n?r en uttagsbeg?ran g?rs medan det finns en osatsad ins?ttning p? kontot, visas ett meddelande om provisionen i kassan. Det ?r m?jligt att det h?r meddelandet inte visades n?r du skickade in din beg?ran den 6 september; men f?r n?rvarande b?r det fungera korrekt.
?nd?, eftersom den tidigare beg?ran om uttag behandlades utan provision och dess annullering skedde p? grund av tekniska sk?l, har vi ?terbetalat 8 euro till ditt saldo.
Vi ber om urs?kt f?r missf?rst?ndet och ?nskar dig en trevlig spelupplevelse!
V?nliga h?lsningar,
VulkanBet team
Hello TheCooN82 and CasinoGuru team,
The situation indeed occurred because at the moment of requesting a withdrawal of 40 euros, the previous deposit had not yet been wagered. That's why this withdrawal request was processed with a commission for the unwagered deposit.
As you correctly pointed out, when a withdrawal request is made while there is an unwagered deposit on the account, a message about the commission appears in the Cashier. It's possible that this message did not appear when you submitted your request on September 6th; however, at the present moment it should work correctly.
Nevertheless, since the previous withdrawal request was processed without a commission and its cancellation occurred due to technical reasons, we have refunded 8 euros to your balance.
We apologize for the misunderstanding and wish you a nice gaming experience!
Best regards,
VulkanBet team
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