I find it indecent how long it takes to transfer the loot

I have been at this for 15 days between account verification and withdrawal, the chat response is always the same

acho indecente o tempo que demoram para transferirem o saque

estou ha 15 dias nisto entre verifica??o de conta e retirada, a resposta do chat e sempre a mesma

Dear sofernandes,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

thanks

the KYC verification was already done a week ago, however they said that the withdrawal took 5 days, what happens and that in the online chat every day they give a different answer, it starts to be tiring!

obrigada

a verifica??o de KYC já foi feita ha uma semana, no entanto disseram que a retirada demorava 5 dias dias, o que acontece e que no chat online todos os dias d?o uma resposta diferente, come?a a ser cansativo!

Hello all,

We'd like to confirm, that the player (author of the complaint) does not have any gaming/deposit activity.

Not a single spin was done.

Regards

ah? I have a deposit made on April 5th of 40 euros (in which I won) the amount of 315 euros

my gamer id is 46235796

Compliments

ah? tenho um deposito feito no dia 05 de abril de 40 euros ( na qual ganhei) o valor de 315 euros

o meu ID de jogador é 46235796

Cumprimentos

and it is not in a timely manner, because according to your support chat it is 5 working days

and those 5 days have passed

Thanks

e n?o esta em tempo hábil, pois segundo o vosso chat de apoio s?o 5 dias uteis

e esses 5 dias ja passaram

Obrigada

the credit has already been credited to my account

thanks

o credito já foi creditado na minha conta

obrigada

Hello everyone,

Thank you both for your replies.

sofernandes, we would really appreciate it if you would be truthful while talking to us or the casino. We clearly see that the email address you claim to be a "mistake" (sof***[email protected]) you stated as your casino email here and it is also the email address you submitted this complaint from. And now you claim that your casino email is Alf***.rod***.19*******[email protected], which by the way, does not even consist of your name?

Sometimes we find it very difficult to distinguish who tells the truth, but it seems that some players catch themselves in their lies. You must understand this action is not fair to any involved party. It makes the process of resolving complaints more confusing, and situations like this make it hard for us to believe players' stories and advocate for them. Please note that one more attempt to mislead our investigation with false information will lead to a permanent ban on our platform.

Since the casino processed the withdrawal and you confirmed that you received it, we will now close this complaint as resolved.