I made a withdrawal on June 9th and received confirmation that it had been paid out via email three days later. It hasn't arrived yet. They sent a message to my bank, called them, and nothing was wrong with the casino. Now they say I have to wait five days for an email, and so far, nothing.

I beg you to help me

Ich habe am 9.6 eine Auszahlung get?tigt und bekam 3 Tage sp?ter die Best?tigung das es ausgezahlt wurde per Email. Bis jetzt noch nicht angekommen es wurde an meiner Bank liegen dort angerufen nichts liegt am casino jetzt heisst es ich soll seid 5 Tagen auf eine Email warten bis jetzt nichts

Ich bitte Sie helfen sie mir

Dear nacnoizekiller,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

So my account has been verified for a long time and payment should be via email, I attached it to the attachment

Be paid off

Are now almost 14 days over

Also mein Konto ist schon lange verifiziert und Auszahlung sollte per Email hab sie an den Anhang gehangen

Ausgezahlt sein

Sind jetzt bald 14 Tage um

Dear nacnoizekiller

Please kindly specify the disputed transaction IDs.

Kind regards

Dear nacnoizekiller,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Payment still not there

Auszahlung immer noch nicht da

According to them, I still have to wait for the bank statement via email. They keep putting me off, waiting for new results, blablabla.

Laut denen muss ich immer noch auf den Kontoauszug per Email warten die vertr?sten mich die ganze Zeit warten Sie auf neue Ergebnisse blablabla

Greetings,

The transaction was declined, and the money was returned onto player's balance.

Kind regards

Dear Vulkan Vegas Casino, thank you for the update and clarification.

Dear nacnoizekiller, as the casino has informed us that the transaction was declined and the funds were returned to your player balance, could you please confirm whether you have already requested a new withdrawal? If so, have you received the payment?

Dear nacnoizekiller,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.