Hi I feel really blown away by this casino. Had to send in at least 30 photos, they have lasted for 2 weeks with me yesterday, the photos were approved for variovation. Oh, everything is ok, but today my account was blocked for no reason, I have 1800 euros in my account, can they really do this for no reason. Just because I wanted to get my account verified. Really unpleasant sent in so many private documents .have all the chat conversations left o my sum in the account

Hej k?nner mig riktigt bl?st av detta kasino. Fick s?nda in minst 30 bilder dom har h?llit i 2 veckor med mig i g?r blev bilderna godk?nda f?r variviering. O allt va ok men i dag blev mitt konto nersl?ngt blockad utan anledning jag har 1800 euro p? mitt konto kan dom v?rkligen g?ra s? h?r utan anledning. Bara f?r jag ville f? mitt konto verifierat . Riktigt obehagligt s?nde in s? mycket privata dokument .har alla chatt samtal kvar o min summa p? kontot

Dear Kaya,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Do I understand correctly that you have passed the KYC verification successfully?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hi, yes, I had managed it. Have given them so much personal information about me. Have saved all the conversations with the supporters on vulkan vegas. Sea is new when it comes to casino. But this really scared me, I don't know if I play on bonus but I have deposited some money I got a last answer that I was blocked because I had played from Morocco but I opened my account in Sweden so I ask how can I prove that I'm on holiday they answer me with o send in proof of your tickets o I've done that o my account is still blocked. So I'm not allowed to play on my account when I'm on vacation, strangely enough, just because I wanted to be verified, they started blocking my account without letting me know if they see that I'm in Morocco, they should see that I was playing in Sweden when I came home from my holiday I have all the conversations between me o the supporters o pictures of my approval of my variation on my pictures. O the balance I had left in the account before blocking etc

Hej ja jag hade klarat det . Har givit dom s? mycket personligt om mig. Har sparat alla konversationer med supportrarna p? vulkan vegas. Hav ?r ny n?r det g?ller casino . Men detta skr?mde mig riktigt vet inte om jag spela p? bonus men har satt in en del pengar jag fick ett senast svar att jag blev blockerad pga av att jag hade spelat fr?n Marocko men jag ?ppna mitt konto i Sverige s? jag fr?ga hur ska jag bevisa att jag va p? semester dom svara mig med o s?nd in bevis p? dinna biljetter o det har jag gjort o ?n ?r mitt konto blockerat. S? jag f?r inte spela p? mitt konto n?r jag ?r p? semestern underligt obsen att bara f?r jag ville bli verifierad o b?rja vina blockera dom mitt konto utan o meddela mig om dom ser att jag va i Marocko s? borde dom se att jag spelade i Sverige n?r jag kom hem fr?n min semester jag har alla samtal mellan mig o supportrarna o bilder p? mina godk?nnande av min varifiering p? mina bilder . O saldot jag hade kvar p? kontot innan blockering mvh gulay

No, have not made a withdrawal before

Nej har inte gjort uttag innan

Hello Kaya

The only document that is requested from you - is the one proving your gameplay from Morocco.

As soon as you provide it - the account will be unblocked in no time!

Kind regards

Hi I have already sent it to the support staff requested from me have sent my flight tickets o my account is still blocked can I send them again I have pictures when I am in Morocco can I send them but I think I have sent my tickets from norweigen . I would like to have a little private life. Mvh gulay

Hej jag har redan s?nt in det till supportpersonalen beg?rde av mig har s?nt in mina flygbilljeter o mitt konto ?r fortfarande blockerat kan s?nda dom igen jag har bilder n?r jag ?r i Marocko kan g?rna s?nda dom med men tycker jag har s?nt in mina biljetter fr?n norweeigen. Lite privat liv vill jag g?rna f? ha . Mvh gulay

Here are my tickets mvh gulay

H?r ?r mina biljetter mvh gulay

Hello Kaya

Happy to inform, your account was verified. You may continue using our services.

Kind regards

Hello everyone,

Thank you both for your reply.

Kaya, can we now consider this complaint resolved? Or is there anything else we could help you with?

Hi Kristina o vulkanvegas my account is open o I have made a request for a payout would take 5 working days so I will wait o see if my money comes into my bank account o want to thank guru o vulkan o a thank you to the supporters at vulkan vegas who are always the same nice when you have contact with them etc. gulay

Hej Kristina o vulkanvegas mitt konto ?r ?ppet o jag har gjort en beg?ran om utbetalning skulle ta 5 arbetsdagar s? v?ntar med o se om mina pengar kommer in p? mitt bankkonto o vill tacka guru o vulkan o ett tack till supportrarna p? vulkan vegassom alltid ?r lika trevliga n?r man har kontakt med dom mvh gulay

Thank you very much for the update. We will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.

Hello again, I made a withdrawal of 1700 euros but something is not right, I am attaching a picture of volcano vegas, can you give me an explanation, the first picture is when I requested Withdrawal ??

Hej igen jag gjorde uttag p? 1700euro men n?got som inte st?mmer bifogar bild om vulkan vegas kan ge mig en f?rklaring den f?rsta bilden ?r n?r jag beg?rde Utag ??

Something has changed, the one for 100 euros is not available, but another one for 400 euros, I had 1800 euros, took out 1700 euros, strange, etc. gulay

N?got har ?ndrats den p? 100 euro finns inte utan en till p? 400euro jag hade 1800euro tog ut 1700euro underligt mvh gulay

Hi, I felt that I wouldn't get my money talking to support everything has been ok but after talking to support all of a sudden my money is on my balance again today I tried to make a new widroy but all of a sudden my bank card is not included strange but If I were to make a deposit, would my bank card be included? So what should I do now Kristina. Would be grateful if vulcan vegas could explain how to get my money?? Just exactly about this I have felt so vulkan vegas can you tell me how to do now mvh kaya

Hej k?nde p? mig att jag inte skulle f? mina pengar prata med support allt har varit ok men efter samtal med support s? va helt pl?tsligt mina pengar p? mitt saldo igen idag jag f?rs?kte g?ra en ny widroy men helt pl?tsligt finns inte mitt bankkort med underligt men skulle jag g?ra en depost fins mitt bankkort med. S? hur ska jag g?r nu Kristina. Skulle vara tacksam om vulkan vegas kan f?rklara hur jag ska kunna f? mina pengar?? Just precis om detta har jag k?nt p? mig s? vulkan vegas kan ni s?ga hur jag ska g?ra nu mvh kaya

Hi just want to update I have requested another withdrawal on Thursday 1700 are drawn so hope this withdrawal goes better from vulkan vegas bank transfer mvh kaya

Hej vill bara uppdatera jag har beg?rt ett nytt uttag i torsdags 1700 ?r dragna s? hoppas p? att detta uttag g?r b?ttre fr?n vulkan vegas bank transfer mvh kaya

Do I understand correctly that previous withdrawals have all been processed? Could you please clarify how much money you have left to withdraw?

Hi Kristina, I took Utah at 1700, it processed it, but all of a sudden they were back on my balance, so I contacted vulkan vegas, they said there was a technical error, so they told me to try a new withdrawal with a bank transfer, and I did that last Thursday etc. kaya

Hej Kristina jag tog Utah p? 1700 det behandla det men helt pl?tsligt va dom tillbaka p? mitt saldo s? jag kontakta vulkan vegas s? sa dom att det va n?t teknik fel s? sa dom till mig o prova nytt utttag med banktranswer o det gjorde jag i torsdags mvh kaya

Hi, now I got the money back to my balance on vulk vegas for the second time, talk to support and as usual the answer is technical error, so now I have made a new withdrawal of 1700 euros, it will be the 3rd time, I don't understand, I can deposit money but not withdraw please Kristina, can you help me with this, I would like to have my winnings money has been holding on for two weeks now. This makes me stressed and having to keep going like this to get my winning money etc

Hej nu fick jag tillbaka pengarna till mitt saldo p? vulk vegas f?r andra g?ngen prata med support o som vanligt som svar teknik fel s? nu har jag gjort ett nytt uttag p? 1700 euro blir 3 g?ngen f?rst?r inte jag kan s?tta in pengar men ej ta ut sn?lla Kristina kan ni hj?lpa mig med detta vill g?rna ha mina vinst pengar har h?lt p? i tv? veckor nu . Detta g?r mig stressad o beh?va h?lla p? s? h?r f?r o f? mina vinst pengar mvh kaya

Hello again, now I got my money back on the balance again the 3rd time sent in what they now requested to talk to my bank so proof of my account and new pictures on my bank card my bank said this is all they need so waiting for a new one verification really understand nothing Mvh gulay

Hej igen nu fick jag till baka mina pengar p? saldot igen 3 g?ngen s?nde in va dom nu beg?rde prata med min bank s? bevis p? mitt konto o nya bilder p? mitt bankkort min bank sa att detta ?r det ?nda dom beh?ver s? v?ntar p? en ny verifiering f?rst?r verkligen ingen ting Mvh gulay

Hi have tried 5 times now volcano vegas ? They say it's my bank, but have been in contact with my bank, but no one has tried to deposit money into my account. Really don't understand anything can vulkan vegas answer this I am attaching my contact with my bank etc kaya

Hej har provat 5 g?nger nu vulkan vegas ? Dom s?ger att det ?r min bank men har varit i kontakt med min bank obset ?r ingen som har f?rs?kt o s?tta in pengar p? mitt konto. F?rst?r verkligen inte n?got kan vulkan vegas svara p? detta bifogar min kontakt med min bank mvh kaya

As you read, many have had the same problem with vulkan vegas, it's perfectly fine to deposit money and play. O lose but then if you win or want to request a withdrawal of your winnings, you are first blocked without vulkan vegas notifying you of anything, then you talk to support and they reply that they are serious and have a license and I shouldn't be worried but why don't they pay out profit money?? Etc. Kaya

Som man l?ser s? har m?nga haft samma problem med vulkan vegas helt ok att man s?tter in pengar o spelar. O f?rlorar men sen om man vinner o vill beg?ra ett uttag av sin vinst s? blir man f?rst blockerad utan att vulkan vegas meddelar en n?got sen pratar man med support o dom svarar att dom ?r seri?st o har licens o jag inte ska va orolig men varf?r betalar dom inte ut vinst pengar?? Mvh kaya

Hello,

The withdrawal was approved, we do hope it goes through.

Please kindly notify us when the money gets received.

Regards

Thanks volcano vegas for reply. Notifies when my money reaches my account etc

Tack vulkan vegas f?r svar. Meddelar n?r mina pengar n?r mitt konto mvh

Hopefully, the withdrawal will be processed successfully this time. Please, let me know when you receive the payment.

Hi Kristina, I will let you know when I have received the money, so far nothing has been paid out from vulkan vegas, but it may come at the end of the week, etc.

Hej Kristina jag meddelar n?r jag mottagit pengarna ?n s? l?nge inget utbetalt fr?n vulkan vegas men kan komma i slutet av veckan mvh

Hello. Thanks volcano vegas got my money today thanks Kristina o casino guru for the help took some time but I got my win. Support at vulcan is always as nice preferably Adam at vulcan vegas looking forward to playing again after this now we can close this mvh Gulay

Hej. Tack vulkan vegas fick mina pengar i dag tack Kristina o casino guru f?r hj?lpen tog lite tid men jag fick min vinst. Support p? vulkan ?r alltid lika trevliga helst Adam p? vulkan vegas ser fram emot o spela igen efter detta nu kan vi st?nga detta mvh Gulay

Dear Kaya,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

www.kpvfaw.com