B?sta olafmueller3333,
Tack s? mycket f?r att du skickade in detta klagom?l. Jag ?r ledsen att h?ra om din negativa upplevelse med Vulkan Vegas Casino. V?nligen f?rst? att variationen och tillg?ngligheten av betalningsmetoder inte hanteras exklusivt av kasinot. Flera faktorer, s?som tillst?ndsmyndigheten, geolokalisering, avtal med betalningsleverant?rerna och bankrestriktioner, har alla stor inverkan. Om en betalningsmetod var tillg?nglig f?r ins?ttningar, betyder det inte n?dv?ndigtvis att den kommer att erbjudas f?r uttag ocks?, den kan ocks? avbrytas n?r som helst. Tyv?rr ?r kasinon ibland maktl?sa och begr?nsade n?r det g?ller att erbjuda betalningsmetoder till sina kunder.
- Kan du meddela om du har blivit informerad om n?gon alternativ metod f?r att ta ut dina vinster?
- Kan du v?nligen bekr?fta om du klarade den fullst?ndiga KYC-verifieringen?
Jag hoppas att vi kommer att kunna hj?lpa dig att l?sa problemet s? snart som m?jligt. Tack p? f?rhand f?r ditt svar.
B?sta h?lsningar
Veronika
P? grund av den ?kade m?ngden klagom?l under den h?r tiden p? ?ret ber vi dig att ha t?lamod medan vi v?ntar p? v?ra svar. Vi str?var efter att publicera varje klagom?l inom 48 timmar efter inl?mnandet men reserverar upp till 7 dagar f?r att svara p? eventuella efterf?ljande kommentarer. T?nk ocks? p? att det kan ta lite l?ngre tid f?r ditt klagom?l att tilldelas en l?sare, eftersom vi f?r n?rvarande hanterar ?ver 900 klagom?l.
Din f?rst?else ?r mycket uppskattad. Vi ?nskar dig en trevlig semester, s? ?terkommer vi till dig s? snart som m?jligt.
Dear olafmueller3333,
Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Vulkan Vegas Casino. Please understand that the variety and accessibility of payment methods are not managed exclusively by the casino. Several factors, such as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t necessarily mean that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.
- Could you please advise if you have been informed about any alternative method to withdraw your winnings?
- Could you kindly confirm if you passed the full KYC verification?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.
Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.
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