Hej Veronika, Phasook
Vi kan bekr?fta att beloppet -3 898 509,40 NOK drogs fr?n spelarens saldo i enlighet med T&C:erna:
"16.3. Om du felaktigt tilldelas n?gon vinst som ett resultat av n?got m?nskligt fel eller n?gon bugg, defekt eller fel i programvaran, eller om den relevanta spelprodukten eller programvaran inte fungerar i enlighet med reglerna f?r det relevanta spelet ("Fel"), kommer f?retaget inte att vara skyldigt att betala dig n?gra s?dana vinster och ska omedelbart informera f?retaget om felet och du samtycker till att ?terbetala s?dana vinster som kan ha betalats ut till dig som ett resultat av s?dant fel eller misstag.
11.1.2.anv?ndning av or?ttvis f?rdel eller inflytande, inklusive utnyttjande av buggar, kryph?l eller fel i v?r programvara, anv?ndning av automatiserade spelare; eller utnyttjande av ett "fel";"
Fr?n 26.01 och till 29.01 inneh?ll spelen (listad nedan) en bugg, d?r spelarens saldo inte drogs av, men vinsterna krediterades alltid. S?ledes anv?nde cirka 144 spelare denna f?rdel och f?rs?kte vinna vinsterna via den befintliga buggen. Som ett resultat ?terst?lldes alla saldon f?r s?dana spelare till tillst?ndet "f?re spelstarten".
Spel:
Texas Holdem bonus
Texas Holdem Poker
Oasis Poker Classic
Poker Ton?ring Patti
F?rfattaren till klagom?let b?rjade spela Texas Holdem Bonus-spel 2024-01-26 23:53:11 med saldot p? 1625,2 NOK.
Spelarens saldo ?ndrades till 1625,2 NOK i enlighet med detta.
Urs?kta f?r orsakade ol?genheter.
Spelaren valde sj?lvuteslutning.
H?lsningar
Hello Veronika, Phasook
We can confirm that the amount of -3,898,509.40 NOK was deducted from player's balance in accordance with the T&Cs:
"16.3. If you are incorrectly awarded any winnings as a result of any human error or any bug, defect or error in the software, or the failure of the relevant games product or the software to operate in accordance with the rules of the relevant game ("Errors"), then the Company will not be liable to pay you any such winnings and shall immediately inform the Company of the error and you agree to refund any such winnings that may have been paid to you as a result of such error or mistake.
11.1.2.using an unfair advantage or influence, including the exploitation of bugs, loopholes or errors in our software, the use of automated players; or the exploitation of an "error";"
Starting from 26.01 and till 29.01 the games (listed below) contained a bug, where the player's balance was not being deducted, but the wins were always credited. Thus, around 144 players used this advantage and tried to gain the winnings via the existent bug. As a result, all the balances of such players were reverted to the state of "before the game initiation".
Games:
Texas Holdem Bonus
Texas Holdem Poker
Oasis Poker Classic
Poker Teen Patti
The author of the complaint started playing Texas Holdem Bonus game at 2024-01-26 23:53:11 with the balance of 1625,2 NOK.
The player's balance was modified to 1625,2 NOK accordingly.
Pardon for inconveniences caused.
Player opted for self-exclusion.
Regards
Automatiskt ?versatt:
