First of all, this casino is not listed by Casino Guru, so the site URL is noted.

https://www.willbet.io/

I deposited at this casino, received a bonus and played.

When I completed the wagering requirements of the bonus and applied for a withdrawal, my account was frozen and my funds were confiscated.

I was suddenly logged out of my account and unable to log in.

The problem is that there was no email or notification about the freeze or the reason for it until I contacted them.

I registered my account on 29 November and completed the required authorisation for withdrawals.

I then made an initial deposit of USD 200 in USDT, received a bonus of approximately USD 370 and completed the wagering requirements before requesting a withdrawal.

I think it was approximately USD 573.

A few minutes later, I was suddenly logged out and when I tried to log in, it said my account had been banned.

I never heard from them again.

I emailed the casino and requested an accurate, evidence-based explanation as to why my account was closed in accordance with the casino's terms and conditions.

I requested an accurate and evidence-based explanation as to why my account was closed in accordance with the casino's terms and conditions.

The casino responded that it was due to abnormal betting being detected, but failed to provide any evidence as to which terms and conditions I had breached.

All email correspondence with the casino is attached as screenshots.

I did not intend to play in breach of the Terms and Conditions.

If the casino cannot provide any evidence that I have violated them, I should receive the withdrawal I applied for.

Dear nao110,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Willbet.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please share which bonus you accepted and played?
• What rules were associated with the bonus to your knowledge? (wagering, restricted games)

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

The bonus I used was a bonus guided by the official social network (https://x.com/willbet_japan) and affiliates.

It was a bonus where a bonus code can be unlocked depending on the cumulative deposit amount.

The bonus is probably not listed on the website.

Wagering requirement is 30 times the bonus amount.

Prohibited games are sports bets and mini-games.

No prohibited games other than those listed above.

Reflection rate.

[Slots]

100%.

Live casino

Plagmatic Play 100%.

Evolution 10%.

There is no maximum betting or withdrawal limit with the bonus.

These were the bonus conditions.

This was also not stated on the official website, but on the official social networking sites.

Thank you very much, nao110, for providing the necessary information. I will now transfer your complaint to my colleague Katarina ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear nao110, 

My name is Katarina, and I will be assisting you in solving this case. I am sorry for the situation you found yourself in.

I will now contact WillBet Casino outside this complaint thread and let you know any new information once I receive it.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear nao110, 

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

Normally, in order to reach any kind of agreement, all three parties (player, casino, and mediator) need to communicate closely. Unfortunately, this is not the case and we were left alone in our attempt to solve this issue.

I am very sorry I couldn't be of more help, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review. 

The casino can reopen this complaint anytime.