I deposited € 20 for that casino, with which I got 20 free spins. I did not win anything with the deposit and in the free spins I won just over two euros and with these I played a few rounds, after which the bonus balance has been a few cents. After that I deposited € 30 and won € 400, which I went to repatriate. The casino was rejected by a withdrawal, because I have broken their criteria, by playing more than € 5 bet and I have been an active bonus on top of any hiluilla. Winnings were made with real money and no bets of more than € 5 were made. Only doubled in the Bulls and Parade game, which apparently shows history as a bet.

For these reasons, the € 400 home was canceled. Tried through chat to find out without success. I put another mile in that casino so let’s see what comes out there in response. If anyone has any help on how to proceed in this situation then I would be grateful!

Talletin kyseiselle kasinolle 20€, jonka mukana sain 20 ilmaiskierrosta. En voittanut talletuksella mit??n ja ilmaiskierroksilla voitin reilu kaksi euroa sek? n?ill? pelasin jokusen kierroksen, jonka j?lkeen bonus saldo on ollut joitain senttej?. T?m?n j?lkeen talletin 30€ ja voitin 400€, jota l?hdin kotiuttamaan. Kasino hylk?si kotiutuksen, koska olen rikkonut heid?n ehtojaan pelaamalla yli 5€ panoksella sek? minulla on ollut aktiivinen bonus p??ll? jollain hiluilla. Voitot saatu oikealla rahalla sek? yht??n yli 5€ panostusta ei tehty. Ainoastaan tuplattu Bulls and Parade peliss?, joka ilmeisesti n?kyy historiassa panostuksena.

N?ihin syihin vedoten peruuttivat 400€ kotiuksen. Kokeiltu ch?tin kautta asiaa selvitt?? tuloksetta. Laitoin viel? mailia kyseiseen kasinoon niin katsotaan mit? sielt? tulee vastaukseksi. Jos jollain on jotain apuja miten kannattaa t?st? tilanteessa menetell? niin olisin kiitollinen!

Dear Pullisss,

Thank you for submitting your complaint. I'm really sorry to hear about your issue. Please allow me to ask you a few more question before we would try to contact the casino. I've checked the casino bonus terms and found this:

"It is the player's responibility to cancel his/her active bonusses"

Could you please advise what was your remaning balance when you played with bonus? Did you try to cancel your bonus after your balance was lost? Did the casino return you your deposit? Also please, if you have any proof or conversation with the casino regarding the case, send it to [email protected]. Looking forward your answer.

Best regards,

Nick

Hey,

Yes, I found this section "It is the player's responsibility to cancel the active bonus". I haven’t played with the bet of over € 5 they mentioned. I'm just playing the Bulls Parade and used the double up feature, and their scheme, this can be seen as an investment in the history of the game. The use of the doubling feature is not prohibited in the terms, so I could not have been aware of this. Here's a picture where it shows that their system considers doubling as input as well as their terms where no mention should be made of not using the doubling feature. The figure also shows that those "bets" were made within a couple of seconds, which also proves that their system assumes doubling to be a bet.

The The

Unfortunately, I saved the chat conversation, but they just said that the system, I have invested more than € 5 bet and this can be a mistake. Here is the answer to what came when I tried to repatriate my winnings.

I put a message to them yesterday, but I haven’t gotten a response yet.

At no other casino have I had any similar problems. I think it's ridiculous that I have played for real money and win real money and winnings will be void. The fact that I have forgotten to cancel a € 2.25 bonus worth and the fact that their system assumes that the game the doubling feature active measure to use is calculated not from me not responsible casino operation.

Hei,

L?ysin kyll? t?m?n kohdan "Pelaajan vastuulla on peruuttaa aktiiviset bonuksena". En ole pelannut heid?n mainitsemallaan yli 5€ panoksella. Olen vain Bulls and Parade peliss? k?ytt?nyt tuplaus ominaisuutta ja heid?n j?rjestelm?n mukaan t?m? n?kyy peli historiassa panostuksena. Tuplaus ominaisuuden k?ytt?? ei ole ehdoissa kielletty, joten t?st? en ole voinut olla tietoinen. T?ss? kuva miss? n?kyy ett? heid?n j?rjestelm?n pit?? tuplausta panostuksena sek? heid?n ehdot miss? ei mainita ettei saisi k?ytt?? tuplaus ominaisuutta. Kuvassa my?s n?kyy ett? kyseiset "panostukset" on tehty parin sekunnin sis?ll?, joka my?s todistaa ett? heid?n j?rjestelm?n olettaa tuplauksen olevan panostus.

Valitettavasti en tallentanut chat keskustelua, mutta he vain totesivat ett? j?rjestelm?n mukaan olen panostanut yli 5€ panoksella eik? t?ss? voi olla virhett?. T?ss? vastaus mik? tuli kun kokeilin kotiuttaa voittojani.

Laitoin heill? eilen viesti?, mutta en ole viel? saanut vastausta.

Mill??n muulla kasinolla minulla ei ole ollut vastaavia ongelmia. Minusta on naurettavaa ett? olen pelannut oikealla rahalla ja voittanut oikealla rahalla ett? voittoni mit?t?id??n. Se ett? olen unohtanut peruuttaa 2,25€ arvoisen bonuksen ja se ett? heid?n j?rjestelm? olettaa ett? pelin tuplaus ominaisuuden k?ytt? lasketaan panostukseksi ei minusta ole vastuullisen kasinon toimintaa.

Here are some more pictures of the game's doubling feature.

T?ss? viel? kuvat pelin tuplaus ominaisuudesta.

Hey,

We found a solution with the Casino and everything ended in a positive way. ??

Hei,

L?ysimme casinon kanssa ratkaisun asiaan ja kaikki meni lopulta positiivisesti. ??

Dear Pullisss,

Thank you for letting us know that your issue was resolved. Please do not hesitate to contact us if you will come across any trouble in the future.

Best regards,

Nick

www.kpvfaw.com