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HemKlagom?lYabby Casino - Spelarens konto st?ngt efter ett uttagsf?rs?k.
Yabby Casino - Spelarens konto st?ngt efter ett uttagsf?rs?k.
Automatiskt ?versatt:
Belopp:
50 $
Yabby Casino
S?kerhetsindex:V?ldigt h?gt
S?kerhetsindex
I enlighet med v?r granskningsmetodik har vi ber?knat casinots s?kerhetsindex baserat p? ?ver 20 faktorer, inklusive casinots ekonomi, sk?ligheten hos villkoren, spelarklagom?l och annat. Ju h?gre s?kerhetsindex, desto troligare ?r det att du f?r ut dina vinster utan n?gra problem.
The player from California had his account closed when he tried to make a withdrawal. The player's winnings of $50 had been accumulated using a free chip. The casino had required verification, which was a new requirement as previous withdrawals had been made without it. The player had sent verification documents, but the casino had closed the account before verification was completed. The casino had cited the reason for closure as 'threats of self-harm' made by the player in emails. The player had apologized for his behavior and expressed a willingness to cooperate. We, the Complaints Team, had requested the casino to clarify the account verification status and reconsider paying the $50 if verification was successful. The casino confirmed that the account would remain closed but agreed to pay the $50 winnings. The player confirmed receipt of the funds, thus resolving the complaint.
Spelaren fr?n Kalifornien hade sitt konto st?ngt n?r han f?rs?kte g?ra ett uttag. Spelarens vinster p? $50 hade samlats p? ett gratismark. Kasinot hade kr?vt verifiering, vilket var ett nytt krav d? tidigare uttag hade gjorts utan det. Spelaren hade skickat verifieringsdokument, men kasinot hade st?ngt kontot innan verifieringen slutf?rdes. Kasinot hade angett orsaken till st?ngningen som "hot om sj?lvskada" fr?n spelaren i e-postmeddelanden. Spelaren hade bett om urs?kt f?r sitt beteende och uttryckte en vilja att samarbeta. Vi, klagom?lsteamet, hade bett kasinot att klarg?ra kontoverifieringsstatusen och ompr?va att betala $50 om verifieringen lyckades. Kasinot bekr?ftade att kontot skulle f?rbli st?ngt men gick med p? att betala 50 $-vinsterna. Spelaren bekr?ftade mottagandet av pengarna och l?ste d?rmed klagom?let.
Jag har spelat p? Yabby ett tag och har dragit mig tillbaka flera g?nger. F?rra g?ngen jag f?rs?kte dra tillbaka de bad pl?tsligt om verifiering ?ven om det tydligt st?r i reglerna att ingen verifiering beh?vs om man spelar med krypto. Dessutom har jag uttag ?ver 10 g?nger tidigare. Jag skickade in mina dokument och jag mailade dem och bad om en f?rklaring och de st?ngde mitt konto
I have been playing at Yabby for a while and have successfully withdrawn several times. This last time I tried to withdraw they suddenly asked for verification although it clearly states in the rules no verification needed if play with crypto. Furthermore I have withdrawal over 10 times before. I submitted my documents and I emailed them asking for an explanation and they closed my account
Tack s? mycket f?r att du skickade ditt klagom?l. Jag ?r ledsen att h?ra om ditt problem. Till?t mig att st?lla n?gra fr?gor till dig s? att jag kan f?rst? hela situationen.
F?rst?r jag r?tt att $50 finns p? ditt kasinokonto?
Samlade du dina vinster med eller utan en aktiv bonus?
Har du f?tt n?gon bekr?ftelse p? framg?ngsrik verifiering?
Jag hoppas att vi kommer att kunna hj?lpa dig att l?sa problemet s? snart som m?jligt. Tack s? mycket p? f?rhand f?r ditt svar.
V?nliga h?lsningar,
Kristina
Var medveten om: Hos www.kpvfaw.com ber vi aldrig om ditt l?senord f?r ditt kasinokonto. ?ven om vi kan beg?ra information, s?ker vi aldrig tillg?ng till ditt konto. V?nligen avst? fr?n att dela ditt l?senord med n?gon tredje part. Vi kommunicerar i f?rsta hand genom officiella tr?dar, ibland via e-post f?r efterfr?gade st?djande bevis eller relevant kommunikation.
Dear jaimeandujojr,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Do I understand correctly that $50 is being held in your casino account?
Did you accumulate your winnings with or without an active bonus?
Have you received any confirmation regarding successful verification?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Please be aware: At www.kpvfaw.com, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.
$50 vann med ett gratismark de gav mig f?r att vara en ins?ttningsspelare. Nej de st?ngde mitt konto och verifierade aldrig mina dokument som jag skickade f?r verifiering. De st?ngde den f?r att jag fr?gade varf?r de ville ha verifiering pl?tsligt och inte f?r flera g?nger innan jag togs ut fr?n b?de ins?ttningar och bonusar
The $50 was won using a free chip they gave me for being a depositing player. No they closed my account and never verified my documents that I sent for verification. They closed it because I was asking why they wanted verification suddenly and not for the several times before I was withdrawn from both deposits and bonuses
Tack s? mycket f?r ditt svar, jaimeandujojr. Kan du skicka all relevant kommunikation mellan dig och casinot till [email protected] ? Alternativt kan du l?gga upp det h?r. Tack p? f?rhand.
Thank you very much for your reply, jaimeandujojr. Could you please forward all the relevant communication between you and the casino to [email protected]? Alternatively, you can post it here. Thank you in advance.
Tack s? mycket, jaimeandujojr, f?r ditt samarbete. Jag kommer nu att ?verf?ra ditt klagom?l till min kollega Michal ( [email protected] ) som kommer att st? till din tj?nst. Jag ?nskar dig lycka till och hoppas att problemet kommer att l?sas till din bel?tenhet inom en snar framtid.
Thank you very much, jaimeandujojr, for your cooperation. I will now transfer your complaint to my colleague Michal ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.
Jag heter Michal och jag har tagit ?ver ditt klagom?l. Jag har granskat det h?r fallet och jag kommer att kontakta casinot f?r att belysa denna fr?ga mer.
Vi skulle vilja bjuda in Yabby Casino att delta i konversationen.
B?sta Yabby Casino,
Kan du v?nligen f?rtydliga varf?r spelarens konto st?ngdes trots att verifieringsdokumenten tillhandah?llits, speciellt n?r det inte fanns n?gra tidigare uttagsproblem?
Hello jaimeandujojr,
I'm Michal, and I have taken over your complaint. I have reviewed this case and I will contact the casino to shed more light on this matter.
We would like to invite Yabby Casino to join the conversation.
Dear Yabby Casino,
Could you please clarify why the player's account was closed despite providing verification documents, especially when there were no previous withdrawal issues?
De ?r f?r stolta och okunniga! Det som ?r roligt ?r att jag har konton p? andra casinon d?r jag s?tter in och tar ut utan problem. Kanske hatar de mig f?r att jag ?r av palestinsk anst?ndighet?! Eftersom det inte finns n?gon urs?kt f?r detta beteende eller trakasserier fr?n dem
They are too proud and ignorant! What is hilarious is that I have accounts at other casinos in which I deposit and withdrawal without any issues. Maybe they hate me because I am of Palestinian decent?! Since there is no excuse for this behavior or harassment from them
Jag hoppas att det h?r meddelandet finner dig frisk och s?ker.
Efter att ha granskat spelarens konto och e-postkorrespondensen med oss har det kommit till v?r k?nnedom att bankavdelningen beg?rde kontoverifiering den 1 april p? grund av misst?nkta transaktioner kopplade till spelarens konto.
Enligt v?ra allm?nna villkor (https://yabbycasino.com/terms-and-conditions), beskriver avsnitt 5.1.e v?r policy ang?ende kontoverifiering och uttagsprocedurer f?r att s?kerst?lla s?kerheten f?r finansiella transaktioner. Kasinot kan beg?ra bevis p? en spelares identitet, adress, kopior av kreditkort och andra l?mpliga dokument f?r att f?rhindra bedr?gliga handlingar och garantera s?kerheten f?r alla transaktioner.
Den 7 april vann spelaren $50 fr?n ett gratismark, vilket var den maximala utbetalningsgr?nsen fr?n just det erbjudandet. Men eftersom bankavdelningen hade l?st uttagsalternativet f?r den h?r spelaren tills kontoverifieringen slutf?rdes, kontaktade spelaren oss via livechatt samma dag f?r att beg?ra uppl?sning av uttagsalternativet. V?r chattagent informerade spelaren om den n?dv?ndiga kontoverifieringsprocessen f?r att rensa alla misstankar som hittats f?r hans konto.
D?refter, i ytterligare chattkonversationer, h?vdade spelaren att han hade tillhandah?llit de n?dv?ndiga dokumenten och kr?vde omedelbar verifiering av sitt konto. Trots v?r beg?ran om t?lamod tills bankavdelningen slutf?rde verifieringsprocessen, hotade spelaren att skada sig sj?lv i e-postmeddelanden som skickades till v?r ledning samma dag om hans konto inte verifierades inom 20 minuter efter det senaste e-postmeddelandet.
I enlighet med kasinoreglerna tvingar varje hot om sj?lvskada oss att permanent st?nga kontot. D?rf?r st?ngde den behandlande chefen omedelbart kontot efter att ha f?tt dessa e-postmeddelanden.
?ven om denna situation kunde ha l?sts enkelt genom att ge tid f?r kontoverifiering, gjorde spelarens v?gran att f?lja och gjorde hoten om sj?lvskada oss med inget annat val ?n att prioritera individens s?kerhet och v?lbefinnande.
Tyv?rr kan kontot inte ?ppnas igen. Men om du, Michal, har n?gra r?d ang?ende denna k?nsliga situation, tveka inte att kontakta oss. Vi ?r alltid ?ppna f?r samarbete och f?rb?ttra v?rt s?tt att hantera s?dana ?renden.
Tack f?r att du f?rst?r.
V?nliga H?lsningar
Daniel Moore
Yabby Casino Management
Dessutom, Michal, jag f?rser dig med meddelanden fr?n spelaren. P? grund av deras k?nsliga natur f?redrar vi att inte g?ra dessa meddelanden synliga f?r allm?nheten.
Hi Inzane1991,
Hi Michal,
I hope this message finds you well and safe.
Upon reviewing the player`s account and the email correspondence with us, it has come to our attention that the banking department requested account verification on April 1st due to suspicious transactions associated with the player`s account.
As per our Terms and Conditions (https://yabbycasino.com/terms-and-conditions), Section 5.1.e outlines our policy regarding account verification and withdrawal procedures to ensure the security of financial transactions. The Casino may request proof of a player's identity, address, copies of credit cards, and other appropriate documents to prevent fraudulent actions and ensure the safety of all transactions.
On April 7th, the player won $50 from a free chip, which was the maximum cashout limit from that particular offer. However, since the banking department had locked the withdrawal option for this player until account verification was completed, the player contacted us via live chat on the same day to request unlocking the withdrawal option. Our chat agent informed the player about the necessary account verification process to clear any suspicions found for his account.
Subsequently, in further chat conversations, the player claimed to have provided the required documents and demanded immediate verification of his account. Despite our request for patience until the banking department completed the verification process, the player threatened self-harm in emails sent to our management on the same day if his account was not verified within 20 minutes of the last email.
In accordance with the Casino rules, any threat of self-harm obligates us to permanently close the account. Therefore, the attending manager promptly closed the account after receiving those emails.
While this situation could have been resolved easily by allowing time for account verification, the player's refusal to comply, and made the threats of self-harm left us with no choice but to prioritize the safety and well-being of the individual.
Unfortunately, the account cannot be reopened. However, if you, Michal, have any advice regarding this delicate situations, please do not hesitate to contact us. We are always open to cooperation and improving our approach to handling such matters.
Thank you for your understanding.
Kind Regards
Daniel Moore
Yabby Casino Management
Also, Michal I am providing you with the messages from the player. Due to their sensitive nature, we prefer not to make these messages visible to the public.
Jag tar fullt ansvar f?r de mejl som skickats. Jag vill dock f?rtydliga att min avsikt inte var att hota om sj?lvskada utan snarare att uttrycka frustration och br?dska i att l?sa kontoverifieringsprocessen. Jag f?rst?r nu att mina ord kan ha blivit feltolkade och jag ber om urs?kt f?r eventuell ?ngest de kan ha orsakat. Fram?ver ?r jag villig att samarbeta fullt ut och f?lja kasinots policyer och procedurer.
I take full responsibility for the emails that were sent. However, I want to clarify that my intention was not to make threats of self-harm but rather to express frustration and urgency in resolving the account verification process. I understand now that my words may have been misconstrued, and I apologize for any distress they may have caused. Moving forward, I am willing to cooperate fully and adhere to the policies and procedures of the casino.
?ven om jag f?rst?r din frustration ang?ende den ytterligare verifieringsprocessen, ?r det viktigt att notera att det ?r standardpraxis p? m?nga kasinon att utf?ra s?dana kontroller n?r det finns misstankar p? ett konto. Dessa verifikationer kan ta lite tid, och spelarens samarbete och t?lamod ?r avg?rande i s?dana situationer. Det ?r oacceptabelt att skr?mma casinoteamet, och s?dant beteende leder n?stan alltid (som i ditt fall) till att spelarens konto st?ngs. V?nligen f?rst? att detta tillv?gag?ngss?tt inte kommer att leda till en framg?ngsrik l?sning i n?got kasino, och jag avr?der starkt fr?n det.
N?r det g?ller dina vinster p? $50, om ditt konto klarade verifieringen, b?r du teoretiskt sett ha r?tt att f? dem. Men givet omst?ndigheterna ligger beslutet att betala ut detta belopp hos casinoteamet.
K?ra Daniel / Yabby Casino,
Tack f?r ditt svar. Jag f?rst?r att det beteende som spelaren visade var oacceptabelt och du har r?tt att st?nga spelarens konto. Jag skulle dock uppskatta ett f?rtydligande om huruvida kontoverifieringsprocessen lyckades. Om s? var fallet, kan du ompr?va att betala spelaren $50 som en slutlig l?sning p? detta problem?
Dear Inzane1991,
While I understand your frustration regarding the additional verification process, it's important to note that conducting such checks when there's suspicion on an account is a standard practice in many casinos. These verifications may take some time, and the player's cooperation and patience are crucial in such situations. It's unacceptable to intimidate the casino team, and such behavior almost always (like in your case) results in the closure of the player's account. Please understand that this approach won't lead to a successful resolution in any casino, and I strongly advise against it.
Regarding your winnings of $50, if your account successfully passed the verification, you should theoretically be entitled to receive them. However, given the circumstances, the decision to pay out this amount lies with the casino team.
Dear Daniel / Yabby Casino,
Thank you for your response. I understand that the behavior exhibited by the player was unacceptable and you have the right to close the player's account. However, I would appreciate clarification on whether the account verification process was successful. If it was, could you please reconsider paying the player the $50 as a final resolution to this issue?
Jag ber om urs?kt f?r eventuell frustration som mina handlingar kan ha orsakat. Jag f?rst?r nu vikten av verifieringsprocessen och behovet av samarbete. Jag beklagar mitt beteende och hoppas p? en chans att r?tta till situationen med casinoteamet. Detta ?r v?ldigt skamligt av min sida s? jag f?rst?r om mitt konto inte kan ?teraktiveras.
I apologize for any frustration my actions may have caused. I understand now the importance of the verification process and the need for cooperation. I regret my behavior and hope for a chance to rectify the situation with the casino team. This is very shameful of my part so I do understand if my account is not able to be reactivated.
Jag litar p? att detta meddelande hittar dig i god h?lsa och s?kerhet.
Tyv?rr, enligt v?r tidigare korrespondens, kommer ditt konto att f?rbli permanent st?ngt p? grund av de sk?l som tidigare beskrivits. Men som svar p? Michals beg?ran om ompr?vning har vi beslutat att godk?nna uttaget av $50 i vinster fr?n gratismarkeringen. Dessutom har v?r bankavdelning granskat och accepterat de dokument som spelaren tillhandah?llit.
V?nligen, Inzane1991, kontakta oss p? [email protected] och f?rse oss med kryptoadressen som du vill att vi ska skicka vinsterna p? $50 till.
Vi uppskattar ditt samarbete och din f?rst?else.
Varma h?lsningar,
Daniel Moore
Yabby Casino Management
Hi Michal,
Hi Inzane1991,
I trust this message finds you in good health and safety.
Regrettably, as per our previous correspondence, your account will remain permanently closed due to the reasons previously outlined. However, in response to Michal's request for reconsideration, we have decided to approve the withdrawal of $50 in winnings from the free chip. Additionally, our banking department has reviewed and accepted the documents that the player provided.
Kindly, Inzane1991, reach out to us at [email protected] and furnish us with the crypto address to which you would like us to send the $50 winnings.
Jag f?rst?r och jag vet att jag har tagit ?ver det h?r. Livet har konsekvenser f?r v?ra handlingar. Jag vill tacka casinoguru f?r att du hj?lpte mig och f?r att du inte nekade att hj?lpa mig trots att jag hade all anledning att g?ra det.
I understand and I know I have brought this upon myself. Life has consequences for our actions. I want to thank casinoguru for helping me and for not denying to assist me despite having every reason to do so.
Tack f?r att du tog dig tid att ompr?va. Detta visar ditt engagemang f?r r?ttvisa och transparens i din verksamhet, vilket st?mmer v?l ?verens med v?rt m?l att fr?mja en r?ttvis spelupplevelse i branschen.
K?ra Inzane1991,
Som n?mndes i mitt tidigare meddelande har Yabby-teamet f?ljt sina villkor, och det ?r inte m?jligt att ?ppna ditt konto igen av tydliga sk?l. Icke desto mindre anser jag att betalningen av $50 fr?n bonusen utan ins?ttning ?r en r?ttvis och adekvat l?sning p? denna olyckliga situation.
V?nligen kontakta casinosupport p? [email protected] och ge dem din kryptoadress f?r utbetalningshanteringen. Meddela mig n?r du har f?tt pengarna.
Dear Daniel / Yabby Casino,
Thank you for taking the time to reconsider. This demonstrates your dedication to fairness and transparency in your operations, which aligns well with our goal of promoting a fair gaming experience in the industry.
Dear Inzane1991,
As stated in my earlier message, the Yabby team has followed their terms and conditions, and reopening your account isn't feasible for clear reasons. Nonetheless, I consider the payment of the $50 from the no-deposit bonus to be a fair and adequate resolution to this unfortunate situation.
Please contact casino support at [email protected] and provide them with your crypto address for the payout processing. Once you receive the funds, please let me know.
Vi f?rl?nger tidsgr?nsen med 7 dagar. Om du inte svarar inom den angivna tiden eller inte beh?ver n?gon ytterligare hj?lp, kommer vi att avvisa ditt klagom?l.
Dear jaimeandujojr,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Eftersom klaganden bekr?ftade att de har tagit emot pengarna anser vi att detta klagom?l har l?sts. Vi kommer nu att st?nga det som "l?st" i v?rt system. Jag vill tacka b?da parter f?r deras samarbete. Tveka inte att kontakta oss om du st?ter p? n?gra problem med detta eller n?got annat casino i framtiden. Vi ?r h?r f?r att hj?lpa dig.
Som ni vet tar vi inte betalt f?r v?ra tj?nster, och vi accepterar inte heller n?gra dricks. Vi skulle dock uppskatta om du kunde ta en stund att dela din upplevelse med v?ra tj?nster p? Trustpilot https://www.trustpilot.com/evaluate/www.kpvfaw.com . En ?rlig recension och alla f?rslag du kan ha f?r att f?rb?ttra v?r process f?r l?sning av klagom?l och medling skulle uppskattas mycket. Din feedback kan visa sig vara anv?ndbar f?r andra som funderar p? att kontakta oss ang?ende onlinekasinorelaterade problem.
Tack p? f?rhand f?r din tid.
V?nliga h?lsningar,
Michal
Casino Guru
Dear jaimeandujojr,
Thank you for the confirmation.
As the complainant confirmed that they have received the funds, we consider this complaint to have been successfully resolved. We will now close it as "resolved" in our system. I would like to thank both parties for their cooperation. Please do not hesitate to contact us if you encounter any problems with this or any other casino in the future. We are here to help you.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/www.kpvfaw.com. An honest review and any suggestions you may have to improve our complaint resolution and mediation process would be greatly appreciated. Your feedback could prove helpful to others who are considering contacting us about any online casino-related issues.
www.kpvfaw.com ?r en oberoende k?lla till information om onlinecasinon och onlinecasinospel, som inte kontrolleras av n?gon speloperat?r eller n?gra andra institutioner. Alla v?ra recensioner och guider skapas med st?rsta objektivitet och ?rlighet, efter b?sta k?nnedom och bed?mning av medlemmarna i v?rt oberoende expertteam. De ?r emellertid endast avsedda som informationsunderlag och ska varken tolkas som, eller anses vara, r?dgivning i juridisk mening. Du ska alltid sj?lv s?kerst?lla att du uppfyller alla r?ttsliga skyldigheter innan du spelar p? ett utvalt casino.
