Hej nurmle32,
Hej Adam,
Tack f?r att du kontaktar oss.
N?r vi kontrollerade kontot med den angivna inloggningsinformationen fann vi att anv?ndarnamnet ?r felaktigt f?r kontot som ?r kopplat till e-postadressen som du gav oss via webbplatsens administrat?r. Det verkar som att du (nurmle32) har skapat tre konton p? v?rt kasino och spelat p? alla tre. Enligt v?ra kasinoregler ?r endast ett konto till?tet per individ.
https://yabbycasino.com/terms-and-conditions
5.1 ?ppna ett anv?ndarkonto
c. Varje spelare ?r ansvarig f?r att st?lla in anv?ndarnamn och l?senord n?r de registrerar sig hos kasinot. Dessutom ?r varje spelare ensam ansvarig f?r att h?lla dessa uppgifter konfidentiella. All anv?ndning av programvaran via ditt anv?ndarnamn och l?senord ?r en spelares eget ansvar.
Kontot du satte in p?, fr?n vilket vi drog vinster p? grund av spel p? begr?nsade spel (Blackjack och Tri-Card Poker), motsvarar den e-postadress som angetts till administrat?ren men med ett annat anv?ndarnamn.
Den 22/3/2024 kl. 21:14:38 l?ste du in gratissnurrkampanjen EXTRA50 med f?ljande regler:
Kod: EXTRA50
50 snurr p? Khrysos Gold
Oms?ttning: 10x
Max uttag: $50
Ingen maxinsats per hand
Till?tna spel: Endast icke-progressiva spelautomater (exklusive 777), Keno & Video Poker
N?r vi granskade ditt spelande med den h?r bonusen uppt?ckte vi att du uppfyllde oms?ttningskraven och hade ett saldo p? $17,34. Men eftersom det l?gsta utbetalningsbeloppet ?r satt till $50, fortsatte spelet. Under denna tid spelades begr?nsade spel (Blackjack och Tri-Card Poker) (16 satsningar p? Blackjack utan vinst och 20 satsningar p? Tri-Card Poker med vinster p? $2,00). De ?terst?ende vinsterna erh?lls fr?n icke-progressiva spelautomater.
https://yabbycasino.com/terms-and-conditions
7.1. ?vergripande bonus- och kampanjregler
aa. Kampanjens villkor g?ller tills alla vinster fr?n kampanjen har dragits ut. Att s?tta in p? befintligt saldo, uppfylla oms?ttningskrav, ta ut eller f? ditt saldo att sjunka under $1 kommer inte att ogiltigf?rklara denna regel. Kampanjens villkor tr?der i kraft n?r en ny fond?tg?rd (ins?ttning eller bonus) g?rs n?r det spelbara saldot ?r under $1,00. Se villkor 7.1.j.
Enligt v?ra kasinoregler g?ller villkoren f?r kampanjen tills alla vinster fr?n kampanjen har dragits ut. D?rf?r avvisades uttag och vinster togs bort p? grund av de n?mnda ?vertr?delserna.
Efter att ha granskat ditt klagom?l har vi beslutat att g?ra ett eng?ngsundantag och returnera vinsterna, eftersom majoriteten av vinsterna erh?lls fr?n Non-Progressive Slots efter att du fullgjort oms?ttningskraven.
V?nligen avst? fr?n att skapa fler konton p? v?rt kasino, eftersom detta ?r en allvarlig ?vertr?delse och kan resultera i begr?nsningar av din f?rm?ga att spela p? v?rt kasino, som beskrivs i reglerna ovan.
Innan vi kan returnera vinsterna fr?n gratissnurren, ladda upp de n?dv?ndiga dokumenten f?r kontoverifiering.
N?r v?r bankavdelning har verifierat ditt konto, v?nligen kontakta oss p? [email protected] s? att vi kan ?terf?ra vinsterna till ditt saldo och g?ra dig ber?ttigad att ta ut dem.
V?nliga h?lsningar,
Daniel Moore
Yabby Management
Hi nurmle32,
Hi Adam,
Thank you for reaching out to us.
Upon checking the account with the provided login information, we found that the username is incorrect for the account associated with the email address you provided to us via the site administrator. It appears that you (nurmle32) have created three accounts at our Casino and played on all three. As per our Casino rules, only one account is allowed per individual.
https://yabbycasino.com/terms-and-conditions
5.1 Opening a User Account
c. Each Player is responsible for setting up the Username and Password when registering with the Casino. Furthermore, each Player is solely responsible for keeping these details confidential. Any use of the Software application through your Username and Password is a Player's sole responsibility.
The account you deposited into, from which we deducted winnings due to play on restricted games (Blackjack and Tri-Card Poker), corresponds to the email address provided to the administrator but with a different username.
On 3/22/2024 at 21:14:38, you redeemed the free spins promotion EXTRA50 with the following rules:
Code: EXTRA50
50 Spins on Khrysos Gold
Wagering: 10x
Max cash out: $50
No max bet per hand
Allowed games: Non-Progressive Slots only (excluding 777), Keno & Video Poker
Upon reviewing your gameplay with this bonus, we found that you completed the wagering requirements and had a balance of $17.34. However, as the minimum cashout amount is set to $50, play continued. During this time, restricted games (Blackjack and Tri-Card Poker) were played (16 bets on Blackjack with no winnings and 20 bets on Tri-Card Poker with winnings of $2.00). The remaining winnings were obtained from Non-Progressive Slots.
https://yabbycasino.com/terms-and-conditions
7.1. Overall Bonus and Promotion Rules
aa. Terms of the promotion are in effect until all winnings from the promotion have been withdrawn. Depositing on top of existing balance, meeting wagering requirements, withdrawing or having your balance drop below $1 will not void this rule. The terms of the promotion seize to be in effect once a new fund action (deposit or bonus) is made at the moment the playable balance is under $1.00. Please refer to term 7.1.j.
According to our Casino rules, the terms of the promotion remain in effect until all winnings from the promotion have been withdrawn. Therefore, withdrawal was rejected and winnings were removed due to the mentioned violations.
After reviewing your complaint, we have decided to make a one-time exception and return the winnings, as the majority of the winnings were obtained from Non-Progressive Slots after you completed the wagering requirements.
Please refrain from creating any more accounts at our Casino, as this is a serious violation and may result in restrictions on your ability to play at our Casino, as outlined in the rules above.
Before we can return the winnings from the free spins, please upload the necessary documents for account verification.
Once our banking department verifies your account, please contact us at [email protected] so we can return the winnings to your balance and make you eligible to withdraw them.
Best Regards,
Daniel Moore
Yabby Management
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