Hi, casino guru

I made a deposit of approximately 900,000 JPY using EcoPayz and credit card at Yoju Casino. 

After that, when I applied for a withdrawal at EcoPayz with the balance increased to 1694645 JPY, My withdrawal request was declined for no reason.

 I inquired about this matter via chat, but the only explanation I got was that they were checking the response from the finance department, so I couldn't understand why my withdrawal was being refused. 

All KYC and other documents have been approved. 

I have not committed any fraudulent activity, and this seems to be an unfair and malicious case of withdrawal refusal, so I will consult with casino guru.

Dear uiuisuta,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Yoju Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Was this your first withdrawal attempt in this particular casino?
• Could you please advise when was the last time you were in contact with casino support and what did you discuss?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

thank you for your reply.

This is my first time making a withdrawal at Yoju Casino.

Initially, I tried to withdraw money through a virtual currency wallet, but I was advised to withdraw money through EcoPayz.

The last time I contacted them was on March 22nd, and I was only told to wait for a response from the finance department. Communication with the casino was sent via email address.

Thanks for your messages.

Have you received any explanation from the finance department of the casino?

Have you learned why your withdrawals have been rejected?

Was the casino able to process your payout after subsequent attempts?

Dear uiuisuta,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.