I deposited around €900 and played live casino games, growing my balance to €2,530 without using any site bonuses. When I attempted to withdraw, the status showed "pending." I contacted live chat and was asked to complete KYC, which I submitted and got approved. However, when I asked about the withdrawal timeframe, I was told they’re experiencing a "technical difficulty" and would update me once resolved. Since then, I’ve received no communication and have had to reach out via live chat daily for updates. On live chat they just give the same generic response stating "We will let you know" There is zero customer service and they’ve failed to provide reasonable explanation or effort to resolve the matter. Almost like they are stalling.

Dear Midnightpurple,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear Midnightpurple,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello Dominika

Thank you for your response.

There has been no correspondence from Zolobet and they have not processed my withdrawal.

Thank you

Dear Midnightpurple, please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please let us know whether the casino has informed you how long these "technical difficulties" are expected to last?

Have they offered you any alternative withdrawal method or solution in the meantime?

Can you confirm whether your withdrawal requests are still showing as pending in your account?

Could you please share your communication with the casino regarding the withdrawals? Send emails or chat transcripts to my email at [email protected], or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Hi

I have not made any withdrawals before these were my first withdrawals on the site.

i can confirm they are still showing as pending on the website.

Live chat is still saying "they are experiencing technical difficulties"

Dear player, could you kindly let us know if there have been any updates from the casino since your last message?

Have you received your withdrawal by now, or is it still showing as pending?

Have you been provided with any timeframe or further explanation beyond the repeated "technical difficulties" response?