Basically , i requested the withdrawal 21 of June and have been told there is a delay , but I feel its taking too long to resolve and the communication from the casino is "we are sorry" and that "they will let the financial team know about the issue" but no updates regarding the issue,

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so that I can fully understand your situation.

• Have you made any successful withdrawals before?
• Did you accumulate your winnings with or without an active bonus?
• What types of games did you play?
• Am I correct in understanding that you have not yet been requested to pass the full KYC verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

Important Notice: www.kpvfaw.com will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from www.kpvfaw.com and requests such information, do not share anything with them.

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Thank you for your patience, and stay safe.