I have deposited nearly $2000 and I requested a Cashout of 1500. They are saying I placed a bet that was to high yet my bet was excepted. When claiming a deposit bonus there is nothing that states a minimum or maximum bet. It’s clearly a scam and the company have now deleted all my Cashout bank details and cancelled the $1500 which does not show in my online balance.

Dear Colin,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked general bonus terms and conditions, and this is what I found:

"Players are allowed to place single bets lower than 20% of the total value of the Active Bonus credited and should not exceed 8 EUR, 8 USD, 8 AUD, 8 CAD, 80 SEK, 80 NOK (as applicable). Therefore, placing a bet of 8 EUR while there's an Active Bonus of 100 EUR in effect is considered acceptable practice. VIP players are allowed to place single bets lower than 30% of the total value of the Active Bonus credited and should not exceed 15 EUR, 15 USD, 15 AUD, 15 CAD, 150 SEK, 150 NOK (as applicable). Please note that your VIP level is defined by the casino's own discretion." 

Are you aware of placing a single bet higher than the maximum allowed? Could you please forward your game history to my email address: [email protected] and specify which exact bonus you have played? I hope, we will be able to help you with this case as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Colin,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

We are rejecting this complaint as per the player’s explicit request.