hi k?nnen sie mir bei meiner auszahlung helfen die lassen sich leider viel zu lange zeit, halten sich nicht an ihre eigenen auszahlungsregeln (auszahlungsdauer max 3 werktage) & dadurch komme ich auch nicht an das monatliche auszahlungslimit von 7.000€ ran es wird deutlich weniger ausgezahlt. liebe grü?e pidi27

Dear Pidi27,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

Please note that www.kpvfaw.com will never request payments or ask for access to your accounts. If anyone claims to be a www.kpvfaw.com representative and asks for such actions, do not provide any information.

The only official way we will contact you is through this complaint platform or via the email addresses provided in your complaint thread.

Stay cautious, and if you have any doubts, please reach out to us directly.

hi ich habe mit dem wilkommensbonus gespielt habe gewonnen & nachdem ich die ersten auszahlungen beantragt habe musste ich mich verifierieren diese wurde auch erfolgreich durchgeführt danach wurde 1x 500€ ausgezahlt und seither wurde nix mehr ausgezahlt. am 8. mai hatte ich gewonnen & am 2. juni erfolgte endlich die erste auszahlung von 500€ was auch schon sehr lange gedauert hat und aktuell warte ich 10 tage auf die 2. auszahlung ich hoffe mal sie k?nnen mir helfen damit das nicht bei jeder 500€ auszahlung so lange dauert

Thank you for the response. Please bear in mind that it’s quite common for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

Have you received any updates regarding the withdrawal request you submitted on June 2?

Also, could you kindly specify how many pending withdrawal requests are currently in your account? If possible, please send me a screenshot of your transaction history showing the withdrawal requests you made.

Thank you for your patience and cooperation.

hi es wurden mittlerweile endlich alle 3 offenen auszahlungen bearbeitet hab wieder 2x 500€ an offenen auszahlungen stehen und noch 5.900€ balance

I’m glad to hear that you’ve received at least a part of your winnings.

Please keep in mind the 14-day waiting period. If you do not receive your remaining withdrawals within this timeframe, feel free to let me know, and we will proceed further with your complaint.

normalerweise sollten auszahlungen innerhalb von 3 werktagen bearbeitet werden ich warte jetzt schon wieder 8 tage. insgesammt wurden 4 auszahlungen bearbeitet die 1. am 2. juni und die anderen 3 wurden 14 tage sp?ter am 16. juni bearbeitet villeicht geht es ja schneller wenn sie ein vertreter vom wildrobin casino hier einladen

Thank you for your response. Before we invite the casino representative to this complaint thread, could you please update me on the current status and amount of your withdrawal requests? Kindly send me a screenshot of the pending withdrawal requests from your profile. I appreciate your cooperation.

hi seid genau 2 wochen wurde nix mehr ausgezahlt die letzte auszahlung war am 16. juni

Thank you very much, Pidi27, for providing all the necessary information. I will now transfer your complaint to my colleague Attila ([email protected]) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Pidi27,

My name is Attila and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear Wild Robin Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Attila G.

Dear Customer,

We would like to inform you that we have requested the processing of your pending active withdrawals to be processed with priority.

Additionally, please note that the withdrawal limits are determined by your current account level. At this time, your account is at Level 1, which allows for:

A daily withdrawal limit of €500

A monthly withdrawal limit of €7,000

A maximum of 3 withdrawals per week

For more information, please refer to section 6.11 of our Terms and Conditions:

https://wildrobin.com/en/rules

Kindest regards,

Wild Robin

hi es steht nicht so in den agbs dass mann 3 abhebungen pro woche machen kann sondern mann kann maximal 3 offene auszahlungen haben und muss dann warten bis diese bearbeitet sind & an das Monatliche auszahlungslimit von 7.000€ komme ich garnicht ran da die auszahlungen mit der bearbeitung zu lange dauert.

W?re schon wenn es jetzt schneller geht mit den auszahlungen.

Liebe Grü?e

Pidi27

Dear Pidi27

At this stage, it should just be a matter of time before the payment reaches you.

I will keep this complaint open until I receive your confirmation of a successful withdrawal.

Kindly let me know as soon as the payment has been received.