The player from Germany had successfully requested a withdrawal of 1350 euros after wagering a welcome bonus, which had been approved to be paid out in four installments. However, after receiving the first payment, he was blocked from live support and had subsequent withdrawal requests canceled without explanation. Despite multiple inquiries via email, he had not received a response. The issue was not resolved as the player requested to cancel the complaint, stating that his credit balance had been lost and all related documents needed to be deleted for data protection reasons. Consequently, the complaint was rejected.
Wild Wild Casino - Player’s withdrawals have been delayed and requests canceled.
Amount: €1,010
Wild Wild Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.6
Wild Wild Casino has a Safety Index of 2.6, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Other
REJECTED
Case summary
3 months ago
Public
Complaint Specialist
Public
4 months ago
Dear skessel7152,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Wild Wild Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Do I understand correctly you can log in to your casino account, deposit, and play?
- Could you please share screenshots of your withdrawal history found in your player's account?
- When was the last time you were able to contact casino support and discuss any issues with them?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Public
Public
4 months ago
Translation
Good evening and to question 1. Yes, at the moment I am still able to log into my account, make deposits and I even get great new bonus offers from wildwildcasino.io/de.
The last contact with Wildwildcasino customer support was on March 4, 2025. Since then, I have been blocked from all inquiries.
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Public
Complaint Specialist
Public
3 months ago
Thank you very much, skessel7152, for providing the necessary information. I will now transfer your complaint to my colleague Romi ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.
Public
Community & Complaints Administrator
Public
3 months ago
Dear skessel7152,
I'm Romi, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.
I would like to invite the Wild Wild Casino's representatives to join this discussion and provide any available information to help resolve this issue.
Dear Wild Wild Casino,
Could you please provide detailed information about this case?
Thank you in advance for your response.
Best regards,
Romi
Public
Public
3 months ago
Translation
Please cancel the complaint. The credit balance has already been lost, thus the above-mentioned credit balance and right to appeal are forfeited. Please remove all uploaded and publicly released documents and screenshots. These contain personal data and are subject to data protection regulations. They must be made inaccessible to the public immediately and deleted.
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