Title: €919 Winnings Denied Over Minor Bonus Breach – UK Player Misled

Complaint: https://wino8.casino/

I recently played at Wino Casino, which appears to be part of a wider network that includes Jinx Casino, Winstler, Winzster, Seven, and Mad Casino.

I received a €40 bonus and completed the wagering requirement of €1,500 through consistent play, mostly using €1.80 bets. I successfully built my balance to €919 and requested a withdrawal. However, I later discovered a term hidden in their bonus conditions stating the maximum allowed bet during bonus play is €2.00.

I acknowledge that some of my bets were €2.10, but these were placed in good faith. The breach was minor (just €0.10 over), and the vast majority of my wagering was well within acceptable limits. There was no malicious intent, no abusive betting patterns, and no warning system to prevent bets over the limit.

To make matters worse, their terms also state that UK players are not allowed — yet the site:

Allowed me to register and verify with a UK address and mobile number.

Accepted my deposit without issue.

Did not block me or flag me at any point for being a UK-based player.

When I asked about this, I was told to "contact another department" for clarification — completely unhelpful.

If a casino does not enforce its own territorial restrictions or provide clear warnings for max bet violations, it is misleading and unfair to then use those same terms to void player winnings. These practices are highly unethical and designed to protect the casino, not the player.

I have seen multiple reports of similar tactics used by other casinos in this group — including withholding winnings, vague support replies, and poor handling of player concerns.

I am requesting a fair resolution:

Either the full €919 is paid out, or

At the very least, my deposit is refunded, or a partial goodwill payment is made.

If this is not resolved, I will continue to share my experience publicly to warn other players about this casino and its affiliated sites.

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Important Notice: www.kpvfaw.com will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from www.kpvfaw.com and requests such information, do not share anything with them.

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Thank you for your patience, and stay safe.