The player from Ontario faces repeated denials for address verification after requesting multiple withdrawals. Despite submitting a utility bill multiple times, which includes both his physical and mailing addresses, the casino continues to deny the documents. The player expresses frustration with the lack of effective support from the casino.
Winshark Casino - Player's withdrawal is delayed due to verification issues.
Winshark Casino
Safety Index:HighSafety Index
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8.1
Winshark Casino has a Safety Index of 8.1, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Opened
Current status
Waiting for player to reply
6d 18h 55m 53s
Case summary
5 hours ago
Public
Visitor
Public
14 hours ago
i joined this casino over a month ago and was lucky to win a bit and requested a 750 withdrawal but have played and requested a 700 withdrawal now , and following that i am requested to verify myself which is fine, it needs to be done. well after sending in docs it was denied for my address verification, i then sent in 6 0r 7 different ones, all denied. the one utility bill ive sent in both times is a utility bill i use at every casino i join with no problems, it has both my physical and my mailing address on it.i have again sent it in today and once again denied. i spoke with support once and all i got was the same generic message i get with email and no help from them to try resolve thisive answerred emails and explained that my both addressses are on the utility bill but i get nothing in response escept to send in utility bill to prove my address, this casino and process is frustrating
Public
Complaint Resolution Center Team Lead
Public
5 hours ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.
- Do I understand correctly that verifying your address seems to be the only issue?
- Have you provided any other documents, and have they all been approved?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Kristina
Important Notice: www.kpvfaw.com will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from www.kpvfaw.com and requests such information, do not share anything with them.
All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.
If you notice anything suspicious, don’t hesitate to reach out to us directly.
Thank you for your patience, and stay safe.
rledoux54 has 6d 18h 55m 53s to reply
