Rakas Petronela
Katso pyydetyt tiedot alta.
Voitko vahvistaa, teitk? kotiuksesi aktiivisella bonuksella vai ilman? - Ilman aktiivista bonusta
Voitko antaa tapahtumatunnuksen nostolle, jota ei ole viel? suoritettu? - 1win-alustalla ei ole mit??n tapahtumaa (nosto tehtiin 7. lokakuuta)
Oletko saanut tukitiimilt? mit??n erityisi? tietoja odottavan noston tilasta mainitsemiesi tapahtumatietojen lis?ksi? - tukitiimi jakaa minulle vain yhden tapahtuman, jonka annoin UTR-numeron, joka on jo ratkaistu, mutta kysyess??n 2. UTR-tietoja he eiv?t anna oikeaa vastausta eiv?tk? nosta lippua oikein. 8 kertaa korotettu lippu selitt?? ongelman, mutta he eiv?t koskaan tukeneet oikeita tietoja.
Oletko pit?nyt kirjaa viestinn?st?si VIP-p??llik?n ja tukitiimin kanssa? - WhatsApp-tietue on saatavilla, VIP-p??llik?lt? ei ole muuta vastausta, paitsi ett? otan sinuun yhteytt?, kun olen tarkistanut maksutiimin . Ja sama keskustelu toistuu viimeisten 16 p?iv?n ajalta. Kukaan ei jaa toista nostotietoja, koska oletan, ett? he eiv?t ole koskaan siirt?neet minulle rahoja, mink? vuoksi he eiv?t jaa utr-tietoja ja v?ltt?v?t kaiken aikaa sulkemalla lipun yhdell? utr-n:lla.
Jos pystyt tukemaan tapahtumap?iv?m??r??, kuten mainittiin, se olisi hienoa, koska samana p?iv?n? tehtiin kaksi nostoa, yksi suoritettu, toinen odotti viel? saamista pankkitilille.
Terveisin
Akhilesh
Dear Petronela,
Please find the details asked below.
Could you confirm whether you made your withdrawals with or without an active bonus?- Without active bonus
Can you provide the transaction ID for the withdrawal that has not yet been settled? - There is no transaction I'd provided by the 1win platform (withdrawal was made on dated 7th oct)
Have you received any specific information from the support team regarding the status of your pending withdrawal, apart from the transaction details you mentioned? - support team is just sharing me one transaction I'd provided UTR no which is already settled but on asking for 2nd utr details they are not giving any proper response nor raising ticket correctly. 8 times raised ticket explaining the problem but they never supported with correct details .
Have you kept records of your communications with the VIP manager and support team?- WhatsApp record is available, there is no other response from the vip manager apart from stating I will get back to you after checking with payment team . And the same conversation repeats from last 16 days . No one is sharing the second withdrawal details since I assume they have never transferred me the money that's the reason they are not sharing any utr details and avoiding all time by closing the ticket with one utr no.
If you can support with the transaction date as mentioned it would be great since on same day there were two withdrawal given , one settled , one still awaited yo receive in bank account.
Regards
Akhilesh
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