I've been waiting for my winnings for 5 days now. I submitted ALL the necessary documents immediately upon request, and was asked for one more piece of information by the finance department, which I provided right away. I even provided several pieces of evidence in addition.

There has been no response since. At other casinos, winnings are usually paid out immediately, or within the same day. The website states that the money should be in my account within 3 days, and it should, therefore, be so, or at least some compensation for this waiting time and false promises to customers?? I had already planned a trip in the coming days with the expected winnings,but it seems they are not coming, and I have to cancel the trip.

This is extremely disappointing and frustrating.

The money transfers to them instantly when I play,

So this really is strange.

Olen nyt odottanut 5vrk voittojani. Toimitin heti pyynn?n yhteydess? KAIKKI asiakirjat, ja minulta pyydettiin finanssi osastolta uudestaan yksi tieto,jonka toimitin heti. Useammankin todisteen lis?ksi.

Sitten ei ole en?? vastattu mit??n. Muilta casinoilta voitot kotiutuu yleens? heti, tai saman p?iv?n aikana. Sivuilla lukee ett? 3vrk aikana rahat olisi tilill?, ja sen pit?isi silloin my?s olla niin, tai ainakin korvata t?m? odotus ja turhat lupailut asiakkaille jotenkin??Min? suunnittelin jo reissua l?hip?iville tulevilla voitoilla, eik? niit? nyt sitten tulekkaan ilmeisesti ja joudun perua reissun.

Todella harmittavaa ja ?rsytt?v??.

Rahat kyll? pelatessa siirtyy heti heille,

Joten on t?m? on tosi outoa.

Dear Pandoramami,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

Hey! I got my winnings today so it's settled??

Hei! Sain voittoni t?n??n joten asia on ratkennut??

Dear Pandoramami,

I'm glad you received your winnings successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

Best regards,

Tomas

www.kpvfaw.com