Hyv? xray200,
Paljon kiitoksia valituksen l?hett?misest?. Olen pahoillani kuulla negatiivisesta kokemuksestasi 1Bet2u Casinolla.
Sallikaa minun esitt?? sinulle muutama kysymys, jotta ymm?rr?n tilanteen paremmin.
Voisitteko kertoa kuinka kauan olit kasinon pelaaja ja milloin tilisi tarkalleen estettiin?
Mit? pelej? pelasit ker?t?ksesi nykyisen saldosi kasinolla? (kolikkopelit, live-pelit, moninpeli)
Saavutitko nykyisen saldosi aktiivisella bonuksella vai ilman?
Vastaavatko profiilitietosi l?hett?mi?si asiakirjoja?
Toivon, ett? voimme auttaa sinua ratkaisemaan t?m?n ongelman mahdollisimman pian. Kiitos jo etuk?teen vastauksestasi.
Parhain terveisin,
Tomas
Dear xray200,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 1Bet2u Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
Could you please advise how long were you a player of the casino and when exactly was your account blocked?
What games did you play to accumulate your current balance in the casino? (slots, live games, multiplayer)
Did you achieve your current balance with or without an active bonus?
Does your profile information match with your submitted documents?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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