Osa 1. Tilanne
Hei! Toukokuun lopussa p??tin kokeilla Bets.ioa, koska olin kiinnostunut heid?n tervetuliaisvetotarjouksestaan. Kokemus osoittautui kuitenkin eritt?in negatiiviseksi. Olen tavallinen kasinopelaaja ja vedonly?j?. Tapasin yst?v?ni ja ehdotin h?nelle, ett? h?n yritt?isi ly?d? vetoa ensimm?isest? talletuksestaan ??ja kokeilla kasinoa, koska h?n ei ole koskaan aiemmin ly?nyt vetoa tai pelannut kasinopelej?. Valitettavasti h?nen ensimm?inen kokemuksensa Bets.io:sta oli pettymys. Tein 200 USDT talletuksen, panostin ja k?ytin ilmaista vetoa, ja p??dyin vain 70 USDT voittoon. Pelasin lyhyesti nopeita pelej? ja p??tin nostaa 275 USDT.
Osa 2. Varmentaminen
V?litt?m?sti sen j?lkeen sain asiakirjapyynn?n. L?hetin kaikki tarvittavat asiakirjat. Aluksi CEX-p?rssin nostokuvaa, jota k?ytin talletuksen tekemiseen, ei hyv?ksytty (koska siin? ei n?kynyt l?hett?j?n osoitetta). Minun piti selitt??, ett? se oli CEX-p?rssi ja kaikki kotiutukset tulevat p?rssin yleisest? lompakosta, joka voitiin varmistaa tapahtumahajakoodilla (kaikki t?m? oli kuvakaappauksissa). Esittelet itsesi kryptokasinona, mutta et ota toiminnassasi huomioon kaikkein perustietoa kryptovaluutoista. Sitten sain pyynn?n videopuhelusta, jota en voinut ajoittaa aikavy?hykeeron vuoksi (koska olin t?iss? kaikki k?ytett?viss? olevat videopuheluajat, eik? puheluita soiteta viikonloppuisin). Ajattelin tehd? sen toukokuun alussa, kun minulla oli muutama vapaap?iv? viikon aikana.
Osa 3
Mutta toissap?iv?n? sain s?hk?postin, jossa kerrottiin, ett? tilini on estetty usean tilin luomisen vuoksi, vaikka en ollut viel? edes k?ynyt videopuhelua. Ainoa mahdollinen syy on aiemmin mainitsemani lompakko. Yst?v?ni teki my?s talletuksen Bybit-p?rssist?. Teimme ne ERI TILEIT? (kukin omalta), mutta lohkoketjussa se n?kyy nostona yhdest? lompakosta (koska se on Bybitin lompakko; n?in nostot CEX-p?rsseist? toimivat). On todenn?k?ist?, ett? my?s joku muu teki talletuksen Bybit-p?rssist?, ja kaikki t?m? n?kyi talletuksena yhdest? lompakosta. Olen jo n?hnyt useita valituksia useiden tilien kielloista, kun ihmisill? oli vain yksi tili.
Pyyd?n sinua tutkimaan tilanteen ja palauttamaan ainakin 200 USDT:n talletukseni tai maksamaan koko summan 75 USDT:n voitolla. Pyyd?n yst?v??ni j?tt?m??n arvostelun my?s t?st? aiheesta. Toivon ymm?rryst?si ja odotan vastaustasi. Minulla ei ole koskaan ollut t?llaisia ??ongelmia muilla kryptokasinoilla useiden vuosien aikana.
Part 1. Situation
Hello! At the end of May, I decided to try out Bets.io because I was interested in their welcome free bet offer. However, the experience turned out to be extremely negative. I'm a regular casino player and bettor. I met up with a friend and suggested he try placing a free bet on his first deposit and try out the casino since he's never placed bets or played casino games before. Unfortunately, his first experience with Bets.io was disappointing. I made a 200 USDT deposit, placed bets and used the free bet, and ended up with only a 70 USDT profit. I played some fast games briefly and decided to withdraw 275 USDT.
Part 2. Verification
Immediately after that, I received a request for documents. I sent all the required documents. Initially, the withdrawal screenshot from the CEX exchange I used to make the deposit wasn't accepted (because it didn't show the sender's address). I had to explain that it was a CEX exchange and all withdrawals come from the exchange's general wallet, which could be verified using the transaction hash (all of this was in the screenshots). You present yourselves as a crypto casino, but don't take into account the most basic information about cryptocurrency in your operations. Then I received a request for a video call, which I couldn't schedule due to the time zone difference (as I was at work during all the available video call times, and calls are not conducted on weekends). I was planning to do it in early May when I had some days off during the week.
Part 3
But the other day, I received an email stating that my account was banned for creating a multi-account, even though I hadn't even had the video call yet. The only possible reason is the wallet I mentioned earlier. My friend also made a deposit from the Bybit exchange. We made them from DIFFERENT accounts (each from their own), but in the blockchain, it appears as a withdrawal from a single wallet (because it's Bybit's wallet; that's how withdrawals from CEX exchanges work). It's likely that someone else also made a deposit from the Bybit exchange, and all of this appeared as a deposit from one wallet. I've already seen several complaints about bans for multi-accounts when people only had one account.
I ask you to investigate the situation and at least return my 200 USDT deposit, or pay out the entire amount with the 75 USDT winnings. I'll tell my friend to leave a review on this topic as well. I hope for your understanding and look forward to your reply. I've never had such problems in other crypto casinos for many years of playing.
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