Deo 1. Situacija
Zdravo! Krajem maja odlu?io sam da isprobam Bets.io jer me je interesovala njihova dobrodo?la ponuda besplatnih kla?enja. Me?utim, iskustvo se pokazalo izuzetno negativnim. Ja sam obi?an kazino igra? i kladioni?ar. Sreo sam se sa prijateljem i predlo?io mu da poku?a da stavi besplatnu opkladu na svoj prvi depozit i da isproba kazino po?to se nikada ranije nije kladio niti igrao kazino igre. Na?alost, njegovo prvo iskustvo sa Bets.io je bilo razo?aravaju?e. Napravio sam depozit od 200 USDT, kladio sam se i koristio besplatnu opkladu, i zavr?io sa samo 70 USDT profita. Igrao sam nakratko neke brze igre i odlu?io da podignem 275 USDT.
Deo 2. Verifikacija
Odmah nakon toga dobio sam zahtev za dokumente. Poslao sam sva potrebna dokumenta. Prvobitno, snimak ekrana za povla?enje sa CEKS razmene koju sam koristio za uplatu nije prihva?en (jer nije prikazivao adresu po?iljaoca). Morao sam da objasnim da je to bila CEKS razmena i da sva povla?enja dolaze iz op?teg nov?anika razmene, ?to se moglo proveriti pomo?u he?a transakcije (sve ovo je bilo na snimcima ekrana). Predstavljate se kao kripto kazino, ali ne uzimate u obzir najosnovnije informacije o kriptovaluti u svom poslovanju. Tada sam dobio zahtev za video poziv, koji nisam mogao da zaka?em zbog razlike u vremenskoj zoni (po?to sam bio na poslu u svim raspolo?ivim terminima video poziva, a pozivi se ne obavljaju vikendom). Planirao sam to da uradim po?etkom maja kada sam imao nekoliko slobodnih dana tokom nedelje.
deo 3
Ali pre neki dan sam dobio e-po?tu u kojoj se navodi da je moj nalog zabranjen zbog otvaranja vi?e naloga, iako jo? nisam imao ni video poziv. Jedini mogu?i razlog je nov?anik koji sam ranije pomenuo. Moj prijatelj je tako?e napravio depozit sa berze Bibit. Napravili smo ih sa RAZLI?ITIH naloga (svaki sa svog), ali u blok?ejnu se to pojavljuje kao povla?enje iz jednog nov?anika (jer je to Bibitov nov?anik; tako funkcioni?u povla?enja sa CEKS razmene). Verovatno je i neko drugi uplatio depozit sa Bibit razmene, a sve se to pojavilo kao depozit iz jednog nov?anika. Ve? sam video nekoliko pritu?bi na zabranu za vi?e naloga kada su ljudi imali samo jedan nalog.
Molim vas da istra?ite situaciju i barem vratite moj depozit od 200 USDT ili isplatite ceo iznos sa 75 USDT dobitaka. Re?i ?u svom prijatelju da ostavi recenziju i na ovu temu. Nadam se va?em razumevanju i radujem se va?em odgovoru. Nikada nisam imao takvih problema u drugim kripto kazinima tokom mnogo godina igranja.
Part 1. Situation
Hello! At the end of May, I decided to try out Bets.io because I was interested in their welcome free bet offer. However, the experience turned out to be extremely negative. I'm a regular casino player and bettor. I met up with a friend and suggested he try placing a free bet on his first deposit and try out the casino since he's never placed bets or played casino games before. Unfortunately, his first experience with Bets.io was disappointing. I made a 200 USDT deposit, placed bets and used the free bet, and ended up with only a 70 USDT profit. I played some fast games briefly and decided to withdraw 275 USDT.
Part 2. Verification
Immediately after that, I received a request for documents. I sent all the required documents. Initially, the withdrawal screenshot from the CEX exchange I used to make the deposit wasn't accepted (because it didn't show the sender's address). I had to explain that it was a CEX exchange and all withdrawals come from the exchange's general wallet, which could be verified using the transaction hash (all of this was in the screenshots). You present yourselves as a crypto casino, but don't take into account the most basic information about cryptocurrency in your operations. Then I received a request for a video call, which I couldn't schedule due to the time zone difference (as I was at work during all the available video call times, and calls are not conducted on weekends). I was planning to do it in early May when I had some days off during the week.
Part 3
But the other day, I received an email stating that my account was banned for creating a multi-account, even though I hadn't even had the video call yet. The only possible reason is the wallet I mentioned earlier. My friend also made a deposit from the Bybit exchange. We made them from DIFFERENT accounts (each from their own), but in the blockchain, it appears as a withdrawal from a single wallet (because it's Bybit's wallet; that's how withdrawals from CEX exchanges work). It's likely that someone else also made a deposit from the Bybit exchange, and all of this appeared as a deposit from one wallet. I've already seen several complaints about bans for multi-accounts when people only had one account.
I ask you to investigate the situation and at least return my 200 USDT deposit, or pay out the entire amount with the 75 USDT winnings. I'll tell my friend to leave a review on this topic as well. I hope for your understanding and look forward to your reply. I've never had such problems in other crypto casinos for many years of playing.
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