Del 1. Situation
Hej! I slutet av maj best?mde jag mig f?r att testa Bets.io eftersom jag var intresserad av deras v?lkomsterbjudande gratisspel. Upplevelsen visade sig dock vara extremt negativ. Jag ?r en vanlig kasinospelare och spelar. Jag tr?ffade en v?n och f?reslog att han skulle f?rs?ka l?gga ett gratisspel p? sin f?rsta ins?ttning och prova casinot eftersom han aldrig har lagt vad eller spelat casinospel tidigare. Tyv?rr var hans f?rsta upplevelse med Bets.io en besvikelse. Jag gjorde en ins?ttning p? 200 USDT, placerade satsningar och anv?nde gratisspelet och fick bara en vinst p? 70 USDT. Jag spelade n?gra snabba spel kort och best?mde mig f?r att ta ut 275 USDT.
Del 2. Verifiering
Direkt efter det fick jag en beg?ran om handlingar. Jag skickade alla n?dv?ndiga dokument. Till en b?rjan accepterades inte uttagssk?rmdumpen fr?n CEX-b?rsen som jag anv?nde f?r att g?ra ins?ttningen (eftersom den inte visade avs?ndarens adress). Jag var tvungen att f?rklara att det var ett CEX-utbyte och alla uttag kommer fr?n b?rsens allm?nna pl?nbok, vilket kunde verifieras med hj?lp av transaktionshashen (allt detta fanns i sk?rmdumparna). Du presenterar dig som ett kryptocasino, men tar inte h?nsyn till den mest grundl?ggande informationen om kryptovaluta i din verksamhet. Sedan fick jag en beg?ran om ett videosamtal, som jag inte kunde schemal?gga p? grund av skillnaden i tidszon (eftersom jag var p? jobbet under alla tillg?ngliga videosamtalstider och samtal inte f?rs p? helger). Jag t?nkte g?ra det i b?rjan av maj d? jag hade n?gra lediga dagar under veckan.
Del 3
Men h?romdagen fick jag ett mejl om att mitt konto var f?rbjudet f?r att skapa ett multikonto, trots att jag inte ens hade haft videosamtalet ?nnu. Den enda m?jliga orsaken ?r pl?nboken jag n?mnde tidigare. Min v?n gjorde ocks? en ins?ttning fr?n Bybitb?rsen. Vi gjorde dem fr?n OLIKA konton (var och en fr?n sina egna), men i blockkedjan framst?r det som ett uttag fr?n en enda pl?nbok (eftersom det ?r Bybits pl?nbok; det ?r s? uttag fr?n CEX-b?rser fungerar). Det ?r troligt att n?gon annan ocks? gjorde en ins?ttning fr?n Bybit-b?rsen, och allt detta d?k upp som en ins?ttning fr?n en pl?nbok. Jag har redan sett flera klagom?l om f?rbud f?r flera konton n?r folk bara hade ett konto.
Jag ber dig att unders?ka situationen och ?tminstone returnera min ins?ttning p? 200 USDT, eller betala ut hela beloppet med 75 USDT-vinsterna. Jag ska s?ga till min v?n att l?mna en recension om detta ?mne ocks?. Jag hoppas p? din f?rst?else och ser fram emot ditt svar. Jag har aldrig haft s?dana problem i andra kryptocasinon under m?nga ?rs spelande.
Part 1. Situation
Hello! At the end of May, I decided to try out Bets.io because I was interested in their welcome free bet offer. However, the experience turned out to be extremely negative. I'm a regular casino player and bettor. I met up with a friend and suggested he try placing a free bet on his first deposit and try out the casino since he's never placed bets or played casino games before. Unfortunately, his first experience with Bets.io was disappointing. I made a 200 USDT deposit, placed bets and used the free bet, and ended up with only a 70 USDT profit. I played some fast games briefly and decided to withdraw 275 USDT.
Part 2. Verification
Immediately after that, I received a request for documents. I sent all the required documents. Initially, the withdrawal screenshot from the CEX exchange I used to make the deposit wasn't accepted (because it didn't show the sender's address). I had to explain that it was a CEX exchange and all withdrawals come from the exchange's general wallet, which could be verified using the transaction hash (all of this was in the screenshots). You present yourselves as a crypto casino, but don't take into account the most basic information about cryptocurrency in your operations. Then I received a request for a video call, which I couldn't schedule due to the time zone difference (as I was at work during all the available video call times, and calls are not conducted on weekends). I was planning to do it in early May when I had some days off during the week.
Part 3
But the other day, I received an email stating that my account was banned for creating a multi-account, even though I hadn't even had the video call yet. The only possible reason is the wallet I mentioned earlier. My friend also made a deposit from the Bybit exchange. We made them from DIFFERENT accounts (each from their own), but in the blockchain, it appears as a withdrawal from a single wallet (because it's Bybit's wallet; that's how withdrawals from CEX exchanges work). It's likely that someone else also made a deposit from the Bybit exchange, and all of this appeared as a deposit from one wallet. I've already seen several complaints about bans for multi-accounts when people only had one account.
I ask you to investigate the situation and at least return my 200 USDT deposit, or pay out the entire amount with the 75 USDT winnings. I'll tell my friend to leave a review on this topic as well. I hope for your understanding and look forward to your reply. I've never had such problems in other crypto casinos for many years of playing.
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