Kaikki rakkaat,
Toivomme, ett? voit hyvin.
Haluamme ilmoittaa, ett? k?sittelemme t?m?n pelaajan pyynt?? ensisijaisesti. Haluamme korostaa, ett? pelaajan olisi pit?nyt tiet??, miksi h?nen tilins? suljettiin, sill? h?n pyysi meit? sulkemaan tilins? peliriippuvuuden vuoksi, mutta h?n ei t?sment?nyt t?t? t?ss?, vain ett? "tili oli yksinkertaisesti suljettu". Valitettavasti j?rjestelm?mme ep?onnistui ja pelaajaa ei jostain syyst? suljettu, vaan h?n jatkoi talletusten tekemist? ja pelaamista kasinollamme. Heti kun huomasimme, ett? jotain oli vialla, tili suljettiin v?litt?m?sti. Maaliskuun 1. p?iv?n? tiimimme pyysi pelaajan henkil?kohtaisia pankkitietoja nostaakseen kaikki k?ytetyt varat manuaalisesti, mutta emme olleet tyytyv?isi? tietoihin, koska emme pystyneet maksamaan varoja Revolutille. Sen j?lkeen 5. maaliskuuta pyysimme toimittamaan saksalaisen pankin tiedot varojen siirt?mist? varten. 6. maaliskuuta tiedot vastaanotettiin onnistuneesti ja tiimimme tarkisti ne virheiden v?ltt?miseksi ison rahasumman siirt?misess?. T?m?n seurauksena varat on maksettu t?n??n, joten siirto voi kest?? 5-7 arkip?iv??.
Olemme eritt?in pahoillamme, ett? joudumme saamaan pelaajan t?m?n l?pi. Toivon ymm?rryst?si.
Toivottaen,
Infinity Casinon edustaja
Dear all,
We hope you are doing well.
We would like to inform you that we are processing this player's request as a matter of priority. We would like to emphasize that the player should have known why his account was closed, as he asked us to close his account due to gambling addiction, but he did not specify this here, only that "the account was simply closed". Unfortunately, our system malfunctioned and the player was not closed for some reason, but continued to make deposits and play at our casino. As soon as we noticed that something was wrong, the account was immediately closed. On March 1, our team requested the player's personal bank details to manually withdraw all the funds spent, but we were not satisfied with the data, as we were unable to pay out the funds to Revolut. After that, on March 5, we asked to provide the data of a German bank to transfer funds. On March 6, the data was successfully received, and our team checked it to avoid mistakes when transferring a large amount of money. As a result, as of today, the funds have been paid out, the transfer may take 5 to 7 business days.
We are very sorry to put the player through this. Hope for your understanding.
Best wishes,
Infinity Casino Representive
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