K?ra alla,
Vi hoppas att du har det bra.
Vi vill informera dig om att vi behandlar denna spelares beg?ran som en prioritetsfr?ga. Vi vill understryka att spelaren borde ha vetat varf?r hans konto st?ngdes, d? han bad oss st?nga hans konto p? grund av spelberoende, men han angav inte detta h?r, bara att "kontot helt enkelt st?ngdes". Tyv?rr gick v?rt system fel och spelaren st?ngdes inte av n?gon anledning, utan fortsatte att g?ra ins?ttningar och spela p? v?rt casino. S? fort vi m?rkte att n?got var fel st?ngdes kontot omedelbart. Den 1 mars beg?rde v?rt team spelarens personliga bankuppgifter f?r att manuellt ta ut alla pengar som spenderats, men vi var inte n?jda med uppgifterna, eftersom vi inte kunde betala ut pengarna till Revolut. Efter det, den 5 mars, bad vi att f? tillhandah?lla uppgifter fr?n en tysk bank f?r att ?verf?ra pengar. Den 6 mars togs informationen emot och v?rt team kontrollerade den f?r att undvika misstag vid ?verf?ring av en stor summa pengar. Som ett resultat, fr?n och med idag, har medlen betalats ut, ?verf?ringen kan ta 5 till 7 arbetsdagar.
Vi ?r mycket ledsna att vi uts?tter spelaren f?r detta. Hoppas p? din f?rst?else.
Med v?nliga h?lsningar,
Infinity Casino Representant
Dear all,
We hope you are doing well.
We would like to inform you that we are processing this player's request as a matter of priority. We would like to emphasize that the player should have known why his account was closed, as he asked us to close his account due to gambling addiction, but he did not specify this here, only that "the account was simply closed". Unfortunately, our system malfunctioned and the player was not closed for some reason, but continued to make deposits and play at our casino. As soon as we noticed that something was wrong, the account was immediately closed. On March 1, our team requested the player's personal bank details to manually withdraw all the funds spent, but we were not satisfied with the data, as we were unable to pay out the funds to Revolut. After that, on March 5, we asked to provide the data of a German bank to transfer funds. On March 6, the data was successfully received, and our team checked it to avoid mistakes when transferring a large amount of money. As a result, as of today, the funds have been paid out, the transfer may take 5 to 7 business days.
We are very sorry to put the player through this. Hope for your understanding.
Best wishes,
Infinity Casino Representive
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