Dragi moji,
Nadamo se da ste dobro.
?elimo da vas obavestimo da prioritetno obra?ujemo zahtev ovog igra?a. Napominjemo da je igra? trebalo da zna za?to mu je nalog zatvoren, jer je tra?io da mu zatvorimo nalog zbog zavisnosti od kockanja, ali to ovde nije precizirao, samo da je ?nalog jednostavno zatvoren". Na?alost, na? sistem je pokvario funkcionisanje i igra? iz nekog razloga nije zatvoren, ve? je nastavio da upla?uje depozite i igra u na?em kazinu. ?im smo primetili da ne?to nije u redu, ra?un je odmah zatvoren. Na? tim je 1. marta zatra?io li?ne bankovne podatke igra?a da ru?no podigne sva potro?ena sredstva, ali nismo bili zadovoljni podacima, jer nismo bili u mogu?nosti da isplatimo sredstva Revolutu. Nakon toga, 5. marta, tra?ili smo da dostavimo podatke nema?ke banke za prenos sredstava. 6. marta podaci su uspe?no primljeni, a na? tim ih je proverio da ne bi do?lo do gre?aka prilikom prenosa ve?e koli?ine novca. Kao rezultat toga, od danas su sredstva ispla?ena, transfer mo?e potrajati 5 do 7 radnih dana.
Veoma nam je ?ao ?to smo doveli igra?a kroz ovo. Nadam se Va?em razumevanju.
Najlep?e ?elje,
Infiniti Casino predstavnik
Dear all,
We hope you are doing well.
We would like to inform you that we are processing this player's request as a matter of priority. We would like to emphasize that the player should have known why his account was closed, as he asked us to close his account due to gambling addiction, but he did not specify this here, only that "the account was simply closed". Unfortunately, our system malfunctioned and the player was not closed for some reason, but continued to make deposits and play at our casino. As soon as we noticed that something was wrong, the account was immediately closed. On March 1, our team requested the player's personal bank details to manually withdraw all the funds spent, but we were not satisfied with the data, as we were unable to pay out the funds to Revolut. After that, on March 5, we asked to provide the data of a German bank to transfer funds. On March 6, the data was successfully received, and our team checked it to avoid mistakes when transferring a large amount of money. As a result, as of today, the funds have been paid out, the transfer may take 5 to 7 business days.
We are very sorry to put the player through this. Hope for your understanding.
Best wishes,
Infinity Casino Representive
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