Rakas Pedro,
Paljon kiitoksia valituksen l?hett?misest?. Olen pahoillani kuullut ongelmasi. Olen tarkistanut k?ytt?ehdot, ja l?ysin t?m?n:
"Takaat, ett?: Olet rahan laillinen omistaja, jonka talletat milloin tahansa tilillesi."
T?t? s??nt?? on rikottu. Kasinot voivat sallia joitain poikkeuksia talletettaessa varoja yhteiskortilla, mutta n?in ei ollut.
Lis?ksi toista s??nt?? ei ole noudatettu, kun vaimosi avasi toisen tilin nimell??n:
"Tilisi on oltava rekister?ity omaan, oikeaan, nimen ja henkil?kohtaisiin tietoihisi, ja se annetaan vain kerran sinulle eik? sit? saa kopioida mink??n muun henkil?n, perheen, kotitalouden, osoitteen (posti- tai IP), s?hk?postiosoitteen, k?ytt?laitteen tai mik? tahansa ymp?rist?, jossa k?ytt?laitteita jaetaan (esim. koulut, ty?paikat, julkiset kirjastot jne.) ja / tai Palvelujen tili. Kaikilla muilla tileill?, jotka avaat kanssamme tai jotka omistatte edunvalvojanne Palvelujen suhteen, on "Kopiotilej?".
Olen pahoillani, mutta emme voi auttaa sinua t?ss? tapauksessa. Jos sinulla on lis?tietoja, ?l? ep?r?i ottaa meihin yhteytt?, muuten pakotan hylk??m??n valituksen. Kiitos ymm?rryksest?si.
Parhain terveisin,
Petronela
Dear Pedro,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked terms and conditions, and this is what I found:
"You warrant that: You are the rightful owner of the money which You at any time deposit in Your Account."
This rule has been breached. Some exceptions might be allowed by casinos when depositing funds with joint card, but this was not the case.
Furthermore, another rule hasn’t been followed when your wife opened another account under her name:
"Your Account must be registered in Your own, correct, name and personal details and it shall only be issued once for You and not duplicated through any other person, family, household, address (postal or IP), email address, Access Device or any environment where Access Devices are shared (e.g. schools, workplaces, public libraries etc) and/or account in respect of the Services. Any other accounts which You open with us, or which are beneficially owned by You in relation to the Services shall be "Duplicate Accounts".
I’m very sorry but we can’t help you with this case. If there is any additional information, please do not hesitate to contact us, otherwise I will be forced to reject your complaint. Thank you for your understanding.
Best regards,
Petronela
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