Dragi Pedro,
Hvala vam puno na podno?enju ?albe. ?ao mi je ?to ?ujem o va?em problemu. Provjerio sam odredbe i odredbe i evo ?to sam prona?ao:
?Garantujete: Vi ste zakoniti vlasnik novca koji bilo kada ulo?ite na svoj ra?un."
Ovo pravilo je prekr?eno. Neke iznimke mo?da dopu?taju kockarnice prilikom deponiranja sredstava zajedni?kom karticom, ali to nije bio slu?aj.
?tavi?e, nije po?tovano drugo pravilo kada je va?a supruga otvorila drugi ra?un pod svojim imenom:
?Va? ra?un mora biti registrovan u va?im sopstvenim, ta?nim, imenima i li?nim podacima i on ?e se izdati samo jednom za vas, a ne duplicirati se preko bilo koje druge osobe, porodice, doma?instva, adrese (po?tanske ili IP adrese), adrese e-po?te, pristupnog ure?aja ili bilo koje okru?enje u kojem se dijele pristupni ure?aji (npr. ?kole, radna mjesta, javne biblioteke itd.) i / ili ra?un u vezi s uslugama. Svi drugi ra?uni koje otvorite kod nas ili koji ste u va?em vlasni?tvu u vezi sa Uslugama bi?e "duplikati ra?una".
?ao mi je, ali ne mo?emo vam pomo?i u ovom slu?aju. Ako postoje dodatne informacije, molimo ne ustru?avajte se kontaktirati nas, u protivnom ?u biti primoran odbiti va?u ?albu. Hvala vam na razumijevanju.
Srda?an pozdrav,
Petronela
Dear Pedro,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked terms and conditions, and this is what I found:
"You warrant that: You are the rightful owner of the money which You at any time deposit in Your Account."
This rule has been breached. Some exceptions might be allowed by casinos when depositing funds with joint card, but this was not the case.
Furthermore, another rule hasn’t been followed when your wife opened another account under her name:
"Your Account must be registered in Your own, correct, name and personal details and it shall only be issued once for You and not duplicated through any other person, family, household, address (postal or IP), email address, Access Device or any environment where Access Devices are shared (e.g. schools, workplaces, public libraries etc) and/or account in respect of the Services. Any other accounts which You open with us, or which are beneficially owned by You in relation to the Services shall be "Duplicate Accounts".
I’m very sorry but we can’t help you with this case. If there is any additional information, please do not hesitate to contact us, otherwise I will be forced to reject your complaint. Thank you for your understanding.
Best regards,
Petronela
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