Good evening,

I registered on the aforementioned betting site. After making four deposits and winning some amounts, I requested my first withdrawals. Although their website states that withdrawals are processed within 3 business days, it has been 7 business days and none of the 3 withdrawals I requested have been completed. The first withdrawal I requested has been in processing since 28-07-2024.

Καλησπ?ρα σα?.

?χω γραφτε? στην παραπ?νω στοιχηματικη σελ?δα. Μετ? απ? τ?σσερι? καταθ?σει? που του? ?κανα κ?ρδισα κ?ποια ποσ? και ζ?τησα τι? πρ?τε? μου αναλ?ψει?. Εν? η σελ?δα του? γρ?φει 3 εργ?σιμε? ημ?ρε? ολοκλ?ρωση αν?ληψη?, ?χουν περ?σει 7 εργ?σιμε? και δεν ?χουν ολοκληρωθε? καμι? απ? τι? 3 αναλ?ψει? που ?χω ζητ?σει. Η πρ?τη αν?ληψη που ζ?τησα ε?ναι σε επεξεργασ?α ακ?μη απ? 28-07-2024

Dear Nole616,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

Good morning!

It has not been 14 days since my first withdrawal that I have requested from the casino.

The first withdrawal I requested was 28-07-2024 the second 29-07-2024 and the third 30-07-2024

So we are 8 business days from the first withdrawal I have requested.

Regarding the verification of my account for the supporting documents, I emailed them what documents are needed to complete my registration and they replied that at the stage we are in they do not need any documents and that my account on their page is ok.

Καλημ?ρα σα?!

Δεν ?χουν περ?σει 14 ημ?ρε? απ? την πρ?τη μου αν?ληψη που ?χω ζητ?σει απ? το καζ?νο.

Η πρ?τη αν?ληψη που ζ?τησα ?ταν 28-07-2024 η δε?τερη 29-07-2024 και η τρ?τη 30-07-2024

Οπ?τε ε?μαστε στην 8 εργ?σιμη απ? την πρ?τη αν?ληψη που ?χω ζητ?σει.

?σο αφορ? την επαλ?θευση του λογαριασμο? μου για τα δικαιολογητικ? του? ?στειλα email τι χαρτι? χρει?ζονται για την ολοκλ?ρωση τη? εγγραφ?? μου και μου απ?ντησαν ?τι στο στ?διο που βρισκ?μαστε δεν χρει?ζονται κ?τι απ? ?γγραφα και ?τι ο λογαριασμ?? μου στην σελ?δα του? ε?ναι οκ.

Exactly, this is why we recommend the players wait a minimum of 14 days before submitting their complaint.

However, since your first withdrawal request was submitted on 28 July, i.e. 15 days ago, could you please advise if you received these winnings yet?

Good morning!

I have received my winnings from the first three withdrawals I requested into my bank account and I am expecting three more.

Thank you very much for everything and for your valuable work and help.

Be well and I wish you all the best with your page and your great work!

Good luck!

Καλημ?ρα σα?!

?χω λ?βει τα κ?ρδη μου απ? τι? τρει? πρ?τε? αναλ?ψει? που ε?χα ζητ?σει στον τραπεζικ? μου λογαριασμ? και αναμ?νω ?λλε? τρει?.

Σα? ευχαριστ? πολ? για ?λα και για το πολ?τιμο ?ργο σα? και τη βο?θεια σα?.

Να ε?στε καλ? και σα? ε?χομαι ?τι καλ?τερο στην σελ?δα σα? και την εξαιρετικ? δουλει? σα?!

Καλ? συν?χεια!

Thank you very much for letting me know. I'm glad that you are now receiving your winnings!

Would you like to keep this complaint open until you receive the remaining 3 withdrawals?

Yes if possible.

Thank you so much again for everything!

You are doing an amazing job!

Have a good day!

Ναι αν ε?ναι δυνατ?ν.

Σα? ευχαριστ? και π?λι πολ? για ?λα!

Κ?νετε καταπληκτικ? δουλει?!

Καλ? συν?χεια στην ημ?ρα σα?!

Thank you for your kind words.

Could you please let me know the current status of your remaining cashout requests? Have you received any of your three winnings?

Good morning!

No I have not yet received any other withdrawal from the three that are pending.

I have yet to receive €1500 and I am waiting. It is from 10-08-2024

Καλημ?ρα σα?!

Οχι δεν ?χω λ?βει ακ?μα κ?ποια ?λλη αν?ληψη απ? τι? τρει? που εκκρεμο?ν.

?χω να λαμβ?νω ακ?μη 1500€ και περιμ?νω. Ε?ναι απ? τι? 10-08-2024

Since it has been 14 days since you requested your cashout, could you please let me know if you have received any of your winnings?

Good morning!

As I wrote to you, three more withdrawals were pending from 10-08-2024

They put in my bank account after 5 days only one and the other two they canceled and returned my money to the account on their page on the grounds that it was rejected by the provider and that I can try again.

Another three days passed so that three more withdrawals that I requested were made from the beginning and I am still waiting for the money to be deposited to me from 08-17-2024

Again, in short, I have three pending withdrawals from the beginning.

Καλημ?ρα σα?!

?πω? σα? ε?χα γρ?ψει εκκρεμο?σαν τρει? ακ?μη αναλ?ψει? απ? 10-08-2024

Μου ?βαλαν στον τραπεζικ? μου λογαριασμ? μετ? απ? 5 μ?ρε? μ?νο την μ?α και τι? ?λλε? δ?ο μου τι? ακ?ρωσαν και γ?ρισαν τα χρ?ματα μου στον λογαριασμ? στην σελ?δα του? με την αιτιολογ?α ?τι τα απ?ρριψε ο παροχο? και ?τι μπορ? να προσπαθ?σω π?λι.

Π?ρασαν π?λι ?λλε? τρει? μ?ρε? ?στε να πραγματοποιηθο?ν απ? την αρχ? ?λλε? τρει? αναλ?ψει? που ζ?τησα και περιμ?νω ακ?μη να μου β?λουν τα χρ?ματα απ? τη? 17-08-2024

?χω π?λι με λ?γα λ?για τρει? αναλ?ψει? σε εκκρεμ?τητα απ? την αρχ?.

Thank you very much, Nole616, for providing all the necessary information. I will now transfer your complaint to my colleague Kubo ([email protected]) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Good morning!

Thank you very much for everything.

Good luck!!!

Καλημ?ρα σα?!

Σα? ευχαριστ? πολ? για ?λα.

Καλ? συν?χεια!!!

Dear Nole616,

My name is Kubo, and I’ll be assisting you with your complaint moving forward. If there have been any recent developments or updates regarding this case, please do let me know.

I’d like to invite CrownPlay Casino’s representatives to join this discussion and provide any relevant information that could help resolve the issue.

Unfortunately, since CrownPlay Casino hasn’t registered a representative account on our platform yet, they won’t be able to reply directly in this thread. However, I’ve already reached out to their team through an external channel and am currently waiting for their response. I’ll keep you informed as soon as I receive any updates from them.

Thank you for your understanding and patience.

Best regards,

Kubo

Good evening!

Thank you very much for the help. It's been 10 days and they still haven't completed the withdrawals I've requested.

I'm still waiting.

Good luck!

Καλησπ?ρα σα?!

Σα? ευχαριστ? πολ? για την βο?θεια. ?χουν περ?σει 10 ημ?ρε? και ακ?μη δεν μου ?χουν ολοκληρ?σει τι? αναλ?ψει? που ?χω ζητ?σει.

Αναμ?νω ακ?μη.

Καλ? συν?χεια!

Good morning and good month!

Today they also completed my last withdrawal that I had requested. So it's all fine on their end.

I would like to thank you all for your valuable help and work in this area.

May you always be well and full of success!!!

Thank you again!

Καλημ?ρα σα? και καλ? μ?να!

Σ?μερα μου ολοκλ?ρωσαν και την τελευτα?α μου αν?ληψη που ε?χα ζητ?σει. Οπ?τε ε?ναι ?λα εντ?ξει απ? μερι?? του?.

Θα ?θελα να σα? ευχαριστ?σω ?λου? σα? για την πολ?τιμη βο?θεια σα? και για το ?ργο σα? στον τομ?α αυτ?.

Να ε?στε π?ντα καλ? και γεμ?τοι επιτυχ?ε?!!!

Και π?λι σα? ευχαριστ?!

Dear Nole616,

I’m pleased to hear that your issue has been successfully resolved. I will now mark your complaint as "resolved" in our system.

Thank you for your cooperation throughout this process. If you experience any issues with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

We hope you had a positive experience with our services. While we do not charge any fees or accept gratuities, your feedback is highly valuable to us. If you could take a moment to share your experience on Trustpilot (link here), it would be greatly appreciated.

An honest review, along with any suggestions you may have for improving our complaint resolution and mediation process, would be incredibly helpful. Your insights can assist others who are seeking support with online casino-related issues.

Thank you in advance for taking the time to help us improve our services.

Best regards,

Kubo