Hyv? Fat Pirate -tukitiimi
Valitettavasti ette ole pystyneet k?sittelem??n valituksiani, ja rakentavan vastauksen antaminen on jo kauan sitten viiv?stynyt. T?m? on nyt johtanut valituksen k?rjistymiseen, ja olen nyt tehnyt asiasta p??t?ksen pelikomissaarille ja asianmukaisille oikeusviranomaisille ongelmien ratkaisemiseksi ja my?s sen varmistamiseksi, ettet voi en?? harjoittaa kauppaa, koska on selv??, ettet pysty hoitamaan liiketoimintaa asianmukaisesti.
Kaikkiin alla lueteltuihin v?itteisiin ei ole vastattu nyt yli kahden kuukauden ajan. Ne ovat kaikki tosiasioita ja ne esitet??n todisteina, jos annat t?m?n valituksen jatkua.
Valitukset seuraavasti
1. Nostorajaa alennettiin, kun saldoni oli korkea nostojen rajoittamiseksi. Pienensitte p?ivitt?ist? summaani 5000 punnasta 1500 puntaan, vaikka nostitte VIP-tasoani, joka kannustimena selv?sti tarkoittaa nostettujen nostorajojen korottamista. Alensitte minun tasoani.
2. Yli viiden p?iv?n kest?vist? nostoista kirjoitin edelleen ja pyysin tilini sulkemista. T?m? l?hetettiin sek? live-tuen ett? t?m?n tukis?hk?postin kautta, koska sivustonne ei tarjoa tilin sulkemista ilman kirjallista vastausta. Kysyin selv?sti live-tuessa, vaikuttaako t?m? nostosaldooni, joka tuolloin oli 36 500 puntaa. Minulle kerrottiin, ettei t?m? vaikuttanut, mutta ep?r?in kovasti, koska ette ole useaan otteeseen vastanneet valituksiin tyydytt?v?ll? tavalla. Tein neuvojalle hyvin selv?ksi, ett? olin selv?sti tyytym?t?n ja halusin voittoni maksettavan ja tilini suljettavan. N?in ei kuitenkaan k?ynyt.
3. Vahvistus saapui tililleni, vaikka se oli jo tehty. Minun piti p?ivitt?? osoitteeni, joten asiakirjat l?hetettiin uudelleen sek? talous- ett? tukiosastolle @fatpirate, eik? niit? koskaan kuitattu, vaikka ne l?hetettiin viel? kolme kertaa. T?m? ei viel?k??n n?y korjattuna.
Passi ja s?hk?laskut on my?s l?hetetty yli viisi kertaa, mutta silti olet kielt?ytynyt vahvistamasta tili? ja siten v?ltt?nyt 36 500 punnan loppusumman maksamisen.
4. Talletukset ja nostot ovat her?tt?neet vakavia huolenaiheita pankkimenetelmiss?ni, sill? niit? vastaan ????nostetaan monia eri osia maailmaa, ja pankkiviranomaiset ovat tehneet niist? useammin kuin kerran valituksen vakavasta petoksesta. Olen my?s tehnyt per?ti 11-kertaisen valituksen nostojen ja talletusten summien v?lill?, jotka joko on tehty tai otettu tililt?ni, eiv?tk? ne koskaan vastaa aina ilmoitettua summaa, ja olen menett?nyt t?st? huomattavan summan rahaa. Syyn? ei ole se, ett? pankki veloittaisi maksun, vaan se, ett? k?yt?t niin monia eri valuuttoja summien tekemiseen, jotka eiv?t koskaan vastaa tai ole l?hell?k??n sit?, mit? sinun olisi pit?nyt maksaa tai ottaa tililt?ni talletuksina.
Haluan ty?skennell? kanssanne t?m?n ratkaisemiseksi ja vaatia takaisin varoja, jotka olisi pit?nyt maksaa tililleni nostojen kautta. Haluan my?s saada t?ydelliset selitykset siit?, miksi t?m?n on annettu tapahtua ja miksi asian korjaaminen kesti niin kauan. Olen j?tt?nyt t?m?n asianajajilleni, jotka my?s valmistelevat teille annettavaa oikeudellista asiakirjaa. My?s pelikomissiota pidet??n ajan tasalla asian etenemisest?. Toivon, ett? antamanne pettymyst? her?tt?v?t Trustpilot-arvostelut eiv?t heijasta sit?, miten aiotte k?sitell? t?m?n valituksen. Annan teille t?m?n viikon loppuun (24. toukokuuta) aikaa antaa kattava vastaus ja kertoa, miten aiotte korjata asian.
Dear Support Team @ Fat Pirate
Unfortunately you have been unable to manage any of my complaints and you are long overdue with providing any constructive response, this has now led to an escalation in this complaint and that I have now filed the issue with the gaming commission and the appropriate legal authorities to resolve the issues and also look at making sure you are unable to trade any longer as it is clear you cant manage the business appropriately.
All the statements listed below have remained unanswered now for over 2 months, they are all factual, and will be provided as evidence should you allow this complaint to continue.
Complaints as follows
1. Reduced withdrawal limits when I held a high balance to limit the withdrawals you reduced my daily amount from ￡5000 to ￡1500, this was despite you increasing my VIP level which as an incentive clearly states increased withdrawal limits, you lowered mine.
2. On withdrawals taking in excess of over 5 days, I wrote further and asked for my account to be closed, this was sent via Live Help and also through this support email, as your site offers no closure of account, without writing. I clearly asked in the Live Help at this time would this affect my balance for withdrawal which at the time was ￡36,500, I was informed not, but I was very hesitant as you have failed on a number of occasions to respond to any complaint in a satisfactory manner. I made it very clear to the advisor that I was clearly unhappy and wanted the payout of my winnings and my account closed. This didn't happen.
3. Verification then arrived on my account despite this being completed previously, I needed to update my address, so documentation was sent again to both finances and support @fatpirate and never acknowledged despite being sent a further 3 times, this is still not showing as corrected.
Passport and utility bills have also been sent over 5 times yet you have still refused to verify the account and therefore avoided paying the balance at the time of ￡36,500.
4. Deposits and Withdrawals have raised severe concerns with my banking methods as they are taken against many different parts of the world and have been raised more than once as a serious fraud complaint by the banking authorities. Also I have raised on no less than 11 times the difference between withdrawals and deposits amounts that are either applied or taken from account never match the amount that is stated always under and I have lost a considerable amount of money from this, it is not from the bank taking a charge it is because you use so many different currencies to make the amounts they are never matching or even close to what you should have paid out or taken from my account in the form of deposits.
I want to work with you to resolve this and also seek back the funds that should have been paid into my account through the withdrawals, and also I am seeking full explanations as to why this has been allowed to happened also why its taken so long to be rectified. I have filed this with my solicitors who are also preparing a legal document to issue to you and also the gaming commission are being updated on the progress. I hope that the disappointing Trustpilot reviews you have arent a reflection of how you will handle this complaint and I give you to the end of this week (24th May) to provide a comprehensive response and how you will rectify this.
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