Dragi tim za podr?ku @ Fat Pirate
Na?alost, niste bili u mogu?nosti da odgovorite na nijednu od mojih ?albi i odavno ste zakasnili sa pru?anjem bilo kakvog konstruktivnog odgovora, ?to je sada dovelo do eskalacije ove ?albe i podneo sam pitanje komisiji za igre na sre?u i nadle?nim pravosudnim organima kako bi se re?ili problemi i kako bi se osiguralo da vi?e ne mo?ete da trgujete, jer je jasno da ne mo?ete pravilno da upravljate poslovanjem.
Sve dole navedene izjave ostaju bez odgovora ve? vi?e od 2 meseca, sve su ?injeni?ne i bi?e dostavljene kao dokaz ukoliko dozvolite da se ova ?alba nastavi.
Pritu?be kao ?to sledi
1. Smanjili ste ograni?enja za isplatu kada sam imao visok saldo kako biste ograni?ili isplate. Smanjili ste mi dnevni iznos sa 5000 funti na 1500 funti, uprkos tome ?to ste mi pove?ali VIP nivo, ?to kao podsticaj jasno navodi pove?ane ograni?enja za isplatu, a vi ste mi smanjili moje.
2. U vezi sa isplatama koje su trajale du?e od 5 dana, pisao sam dodatno i zatra?io da mi se ra?un zatvori. Ovo je poslato putem Pomo?i u?ivo, a tako?e i putem ove e-po?te za podr?ku, jer va? sajt ne nudi zatvaranje ra?una bez pisanja. Jasno sam pitao u Pomo?i u?ivo da li ?e ovo uticati na moj saldo za isplatu koji je u to vreme iznosio 36.500 funti. Obave?ten sam da ne?e, ali sam bio veoma neodlu?an jer ste u vi?e navrata propustili da odgovorite na bilo koju ?albu na zadovoljavaju?i na?in. Savetniku sam jasno stavio do znanja da sam o?igledno nezadovoljan i da ?elim isplatu svog dobitka i zatvaranje ra?una. To se nije dogodilo.
3. Verifikacija je potom stigla na moj nalog iako je to prethodno zavr?eno. Morao sam da a?uriram adresu, pa je dokumentacija ponovo poslata i finansijskom odeljenju i odeljenju za podr?ku @fatpirate i nikada nije potvr?ena iako je poslata jo? 3 puta. Ovo se i dalje ne prikazuje kao ispravljeno.
Paso? i ra?uni za komunalne usluge su tako?e poslati vi?e od 5 puta, ali ste i dalje odbili da verifikujete ra?un i time izbegli pla?anje preostalog iznosa od 36.500 funti.
4. Depoziti i povla?enja sredstava izazvali su ozbiljnu zabrinutost u vezi sa mojim bankarskim metodama, jer se primenjuju u mnogim razli?itim delovima sveta i bankarske vlasti su vi?e puta podigle tu?bu kao ozbiljnu prevaru. Tako?e, pokrenuo sam ?albu na ne manje od 11 puta ve?u razliku izme?u isplata i depozita, iznosi koji su ili primenjeni ili uzeti sa ra?una nikada ne odgovaraju iznosu koji je uvek naveden ispod, i zbog toga sam izgubio zna?ajnu koli?inu novca. To nije zbog toga ?to banka napla?uje proviziju, ve? zato ?to koristite toliko razli?itih valuta da biste dobili iznose koji nikada ne odgovaraju ili ?ak nisu ni blizu onome ?to ste trebali da isplatite ili uzmete sa mog ra?una u obliku depozita.
?elim da sara?ujem sa vama kako bismo re?ili ovo i tako?e potra?ili povra?aj sredstava koja su trebala biti upla?ena na moj ra?un putem isplata, a tako?e tra?im potpuna obja?njenja o tome za?to je dozvoljeno da se ovo dogodilo i za?to je trebalo toliko dugo da se ispravi. Podneo sam ovo svojim advokatima koji tako?e pripremaju pravni dokument koji ?e vam izdati, a komisija za igre na sre?u je tako?e obave?tena o napretku. Nadam se da razo?aravaju?e recenzije koje ste dobili na Trustpilot-u nisu odraz na?ina na koji ?ete se nositi sa ovom ?albom i dajem vam rok do kraja ove nedelje (24. maja) da pru?ite sveobuhvatan odgovor i kako ?ete ovo ispraviti.
Dear Support Team @ Fat Pirate
Unfortunately you have been unable to manage any of my complaints and you are long overdue with providing any constructive response, this has now led to an escalation in this complaint and that I have now filed the issue with the gaming commission and the appropriate legal authorities to resolve the issues and also look at making sure you are unable to trade any longer as it is clear you cant manage the business appropriately.
All the statements listed below have remained unanswered now for over 2 months, they are all factual, and will be provided as evidence should you allow this complaint to continue.
Complaints as follows
1. Reduced withdrawal limits when I held a high balance to limit the withdrawals you reduced my daily amount from ￡5000 to ￡1500, this was despite you increasing my VIP level which as an incentive clearly states increased withdrawal limits, you lowered mine.
2. On withdrawals taking in excess of over 5 days, I wrote further and asked for my account to be closed, this was sent via Live Help and also through this support email, as your site offers no closure of account, without writing. I clearly asked in the Live Help at this time would this affect my balance for withdrawal which at the time was ￡36,500, I was informed not, but I was very hesitant as you have failed on a number of occasions to respond to any complaint in a satisfactory manner. I made it very clear to the advisor that I was clearly unhappy and wanted the payout of my winnings and my account closed. This didn't happen.
3. Verification then arrived on my account despite this being completed previously, I needed to update my address, so documentation was sent again to both finances and support @fatpirate and never acknowledged despite being sent a further 3 times, this is still not showing as corrected.
Passport and utility bills have also been sent over 5 times yet you have still refused to verify the account and therefore avoided paying the balance at the time of ￡36,500.
4. Deposits and Withdrawals have raised severe concerns with my banking methods as they are taken against many different parts of the world and have been raised more than once as a serious fraud complaint by the banking authorities. Also I have raised on no less than 11 times the difference between withdrawals and deposits amounts that are either applied or taken from account never match the amount that is stated always under and I have lost a considerable amount of money from this, it is not from the bank taking a charge it is because you use so many different currencies to make the amounts they are never matching or even close to what you should have paid out or taken from my account in the form of deposits.
I want to work with you to resolve this and also seek back the funds that should have been paid into my account through the withdrawals, and also I am seeking full explanations as to why this has been allowed to happened also why its taken so long to be rectified. I have filed this with my solicitors who are also preparing a legal document to issue to you and also the gaming commission are being updated on the progress. I hope that the disappointing Trustpilot reviews you have arent a reflection of how you will handle this complaint and I give you to the end of this week (24th May) to provide a comprehensive response and how you will rectify this.
Automatski prevedeno:
