I received this email today. I have asked all the guys in the live chat so many times to please help me, but I only received this response today. I have to keep waiting.

Este correo lo recibí hoy. Tantas veces pidiendo a todos los chicos del chat en vivo que por favor me yuden pero apenas hoy recibí está respuesta. A seguir esperando.

It's more of the same as Jorge, my account is verified, so they haven't asked me for verification, but everything is in order, what also happens to me, as I already mentioned, I have 2 withdrawals from 11/06 and 11/07, so far, as I said, I'm going to wait until Wednesday the 20th to file the complaint, apart from those withdrawals, I have €3,335.07 in the account that I haven't touched at all so as not to lose the money and I can't do anything because these withdrawals aren't processed and I can't withdraw them either, as Jorge said, it's the same as always, I don't know for everyone.

Es más de lo mismo que Jorge mi cuenta está verificada por lo cual no me han pedido verificación pero está todo en orden lo que también me pasa a mí que ya comenté tengo 2 retiros del 06/11 y del 07/11 de momento jaro como dije voy a esperar hasta el miércoles día 20 para presentar la queja a parte de esos retiros tengo en la cuenta 3335,07€ que no he tocado absolutamente para no perder el dinero y tampoco puedo hacer nada por que no se procesan estos retiros y no puedo retirarlos tampoco como subió Jorge es lo mismo de siempre a todos no sé

Friend, where can I make a claim? Because I'm really tired of receiving the same response from the live chat.

Amigo y donde se puede hacer el reclamo? Porque de verdad estoy cansado de recibir la misma respuesta de parte del chat en vivo.

In the link that I leave you Jaro, you will see a green link to file a claim, enter and they will supposedly help you.

En el enlace que te dejo Jaro te sale un link en verde para poner una reclamación entra y supuestamente ellos te van a ayudar

I can see that this is such a classic answer, but if you've gotten some money before, at least that's a good sign. I know there can be a queue, and if the casino has a queue, you'll probably have to continue to be patient, but I still think waiting a month for your money is too much. So if you decide to file a complaint, our team will try to help you and we'll see what happens. 

Alternatively, if you wait, you can also let me know. I hope this will not be prolonged unnecessarily any longer. ??

If it's the same song, but you're waiting little less, I'd probably be skeptical too. The casino also has a limit on withdrawals and waiting quite a long time to withdraw your winnings must be frustrating. 

On the other hand, I commend you for not gambling with the extra money you have in your account and leaving it there, that's a very good approach. 

Still, I hope that the process of withdrawing the money will speed up and you will both get what belong to you. 

If not, we will be here to try and help.

In my previous reply I left a link as another player wrote. The green letters will redirect you directly to the complaint when you click on them. But if you need it, I can share it again.??

I complain to them again and they only blame the finance department. When you ask who you can talk to, they don't give you an answer and say that they don't have any more information and that you just have to wait. And as the days go by, they keep cancelling my withdrawal requests to keep delaying me.

Vuelvo a quejarme con ellos y solo responsabilizan al departamento de finanzas, cuando preguntas con quién puedes hablar no te dan respuesta y dicen que ellos no manejan más información que solo hay que esperar. Y mientras pasan los días y siguen cancelando mis solicitudes de retiro para seguir dando largas.

Dear Sirs of Casino Guru!!!! First payment completed, I need another payment of €500. I am continuing with my plan. If it doesn't arrive in a few days, I will make my formal complaint, but for now it looks good.

Estimados se?ores del casino guru!!!! Primer pago completado me falta otro pago de 500€ Sigo con mi plan si no me llega en unos días pondré mi queja formal pero de momento pinta bien

Okay, I'll try again, you can file a complaint with us on our website. Maybe you got it wrong to complain to them, although expressing something like that shouldn't be a problem. 

This link and the green letters in my reply will take you to the formular where you fill in everything that is needed and our team will deal with your case. 

Do you think you can handle it? 

I think we are both happy that the first withdrawal has come. I'm so glad you could write this and you must have enjoyed the wait. Now we will wait for the next one and I hope it will be faster than the last one. 

When there is a change, let me know.??????

If I have any new news I will write to you!! Here!! Well, this is the beginning of a long road. There are still 3260 more to withdraw, including the withdrawal on 07/11. I think we will see each other on this forum for a long time.

Si tengo noticias nuevas te escribiré!! por aquí!! bueno esto es el principio de un camino largo todavía queda por retirar 3260 más incluido el retiro del día 07/11 creo que nos veremos por este foro durante mucho tiempo

I don't think I mind, I'd love to see all the money get into your account. Of course I'd love it if it didn't take so long, but we'll see in time. In the meantime, the fact that you got something is a good sign.

Good luck. ??

That's good, my friend. I'm happy for you. How long have you been waiting?

Que bueno amigo, me alegro por usted. Cuanto tiempo tuviste esperando?

casinia delayed my withdrawals after winning 9000 euros

Το casinia καθυστερη τι? αναλ?ψει? μου μετ? απ? ν?κη 9000 ευρ?

Good morning I am playing on casinia and have made a withdrawal request since 10/11/24 with no response. Is anyone else having the same problem?

Καλημ?ρα πα?ζω στο casinia και ?χω κ?νει α?τημα αν?ληψη? απ? 10/11/24 χωρ?? καμ?α ανταπ?κριση. ?χει κανε?? ?λλο? το ?διο πρ?βλημα;

Hi there!

I'm sorry to see another player with delayed payment. It is, however, quite similar to what others have been reporting. If you browse the thread, I guess you would agree.

In my opinion, it is quite obvious that the financial team is in delay, and therefore it seems all players just have to wait for the casino to catch up with the delay. ?? I imagine my response won't cheer you up; sadly, I still recommend patience.

Would you mind updating us on the progress? If you won't receive the money in the next 4 days, I will come up with a complaint feature. If you are interested in learning more, however, I will explain the basics right away.

We deposited them a little while ago today, I hope you won't be late again because I still have enough balance to withdraw

Τα καταθ?σαμε σ?μερα πριν λ?γο, ελπ?ζω να μην ξανακαθυστερησουν γιατ? ?χω αρκετ? υπ?λοιπο για αν?ληψη ακομα

I would say it is still up in the air. Just be careful that you do not lose the money in the event that the withdrawal is delayed. We would not help you much under such circumstances. Please be careful.

Hello, I'm reporting back here again. I already received my 2 withdrawals. Now I have 2 more, one on 11/20 for €500 and another on 11/21 for the same amount. I hope it doesn't take as long as the others and they are processed. I'll keep you informed.

Hola buenas me reporto otra vez por aquí ya recibí mis 2 retiros ahora de nuevo tengo otros 2 mas uno del 20/11 por 500€ y otro del 21/11 por el mismo importe espero que no se me alargue tanto como los otros y se procesen les iré informando