Have you already done the verification at this casino, or is it not needed at all?

Also, which payment method have you used for your withdrawal, please?

They dosent ask me for verification.

With bank transfer

The incident is over, they gave me my withdrawal as normal, thank you very much

Το περιστατικ? ?ληξε μου β?λανε κανονικ? την αν?ληψη μου ευχαριστ? πολ?

That is great; I'm glad for you.

How would you rate this casino after your experience?

You can even write your user review here if interested.??

The casino is awful, clearly a scam. I brought you proof that many platforms are connected to one company, NovaForge, and you chose to ignore me, whistling indifferently. Your attitude shows that you do not want to see the truth, which raises many questions.

Το καζ?νο ε?ναι απα?σιο, ξεκ?θαρα μια απ?τη. Σα? ?φερα αποδε?ξει? ?τι πολλ?? πλατφ?ρμε? συνδ?ονται σε μ?α εταιρε?α, τη NovaForge, και εσε?? επιλ?ξατε να με αγνο?σετε, σφυρ?ζοντα? αδι?φορα. Η στ?ση σα? δε?χνει ?τι δεν θ?λετε να δε?τε την αλ?θεια, γεγον?? που εγε?ρει πολλ? ερωτ?ματα.

Hi, yesterday I won about 3000 euros and I asked for a withdrawal of 500... because as we know more it is not possible.. are we sure that they pay? I really hope so... my goodness, but can we remain in doubt?

the fact that they paid you reassures me a bit but there are many who weren't... and why?

ciao io ieri ho vinto sui 3000 euro e ho chiesto un prelievo di 500... perchè come sappiamo di più non si può.. siamo sicuri che paghino? spero tanto di si... mamma mia,, ma si può stare col dubbio?

il fatto che ti abbiano pagato mi tranquillizza un po' ma ci sono tanti che non lo sono stati... e come mai?

Hi Deborah my amounts were lower 150/100 and another 250, they made me wait 3 days as per terms and conditions but..they paid me!! I hope they pay you too!!

Ciao Deborah i miei importi erano più bassi 150/100 e altri 250, mi hanno fatto aspettare 3 giorni come da termini e condizioni ma..mi hanno pagato !! ti auguro paghino anche te !!

let's hope so... I see all the people complaining...

speriamo bene.. vedo tutta gente che si lamenta...

fingers crossed

incrociamo le dita

I will keep you updated

ti terrò aggiornato

ok ??

I'm sorry you found yourself in this situation, but it was already explained in your complaint by Petronela, and I will post it again here, so there is no misunderstanding at all.

Platform Connection and Ethical Responsibility

I cannot confirm any direct connection between Robocat and Vegasino, even though their websites may appear similar. There is no clear confirmation that they share a player database or any other direct operational link. Even if there is some overlap in employees, Anjouan Gaming’s regulations require self-exclusion to be handled individually for each casino. Players must request self-exclusion at each platform separately, regardless of any perceived connection between casinos.

Self-Exclusion Process

Since you opened your account with Vegasino after requesting self-exclusion from Robocat, it would have been impossible for Robocat to self-exclude you from Vegasino at that time, as no record of your Vegasino account existed.

Responsible Gaming Violation

While I understand your concerns regarding responsible gaming practices, the regulations of Anjouan Gaming differ significantly from those of stricter jurisdictions such as the UKGC or MGA. Under Anjouan’s licensing, self-exclusion is not applied across platforms automatically, which reflects the legal framework of that jurisdiction. This limitation is not an intentional violation of responsible gaming principles by the casino, but rather an issue of jurisdictional regulations.

Request for Refund

Your request for a refund of €3,800 is based on the argument that the violation of self-exclusion principles led to your deposits at Vegasino. However, since self-exclusion is not enforced across platforms under the Anjouan license, and your Vegasino account was created after your self-exclusion at Robocat, the casino cannot be held liable for failing to implement a cross-platform exclusion.

Casino Guru’s Role

I want to assure you that Casino Guru takes ethical responsibility and responsible gambling very seriously. However, our role is to assess complaints based on the facts and the regulatory framework governing each casino. In this case, we cannot hold the casino accountable for cross-platform self-exclusion when this is not required by their license.

EGBA, UKGC, MGA Regulations

While the examples you provided highlight stricter self-exclusion practices under the EGBA, UKGC, and MGA, these regulations do not apply to casinos licensed under Anjouan Gaming.

I requested the first withdrawal on March 13th

at 2.45 in the morning. of 500 euros. for now we can say that 3 days have passed excluding Saturday and Sunday... I'll wait until the end of the week to see if something changes. The withdrawal status always remains at point 2.. waiting for verification by the financial department.... oh well I hope so

io ho chiesto il primo prelievo il giorno 13 marzo

alle 2.45 del mattino. di 500 euro. per ora si può dire che sono passati 3 giorni escludendo sabato e domenica... aspetto la fine della settimana se si smuove qualcosa. LO stato del prelievo rimane sempre al punto 2.. in attesa di verifica del dipartimento finanziario.... mah spero bene

do you want to know the latest? if i try to continue playing, my account is blocked! for no reason

volete sapere l'ultima? se provo a continuare a giocare, il mio account risulta bloccato! senza alcun motivo

did it go well in the end?

alla fine è andata bene?

If everything goes well they should arrive within 2/3 days. I have already made withdrawals and more or less they always take 5/6/7 days

Se tutto va bene dovrebbero arrivarti entro 2/3 giorni. io ho già effettuato dei prelievi è più o meno ci mettono sempre 5/6/7 giorni

Yes the status always remains at point 2..in my opinion the credit will arrive in 1/2 days

Si lo stato rimane sempre al punto 2..secondo me 1/2 giorni ti arriva l accredito

And have they informed you if your account needs to get verified, please?

As you wrote that you are unable to access it now, it looks like that.

Let us know, please, about how it goes, and if you are in touch with the casino.

Good afternoon.

I am registered with Vegasino online casino and have already made deposits, at the moment I have 3 withdrawal requests and 2 of them have already exceeded the 3 working days that the site claims to respect.

Whenever I contact the live chat the answers are always the same, "be patient" "we understand your frustration" "we apologize" there are never clear and objective answers, I noticed that there are several negative comments regarding this bookmaker, so I am in doubt about this gambling house.

It's also important to remember that they have paid me twice before and respected the days, this time there are no clear answers and the withdrawal requests are slow to be completed.

Boa tarde.

estou inscrito no Casino on-line Vegasino e já realizei depósitos, neste momento tenho 3 Pedidos de levantamento e 2 deles já ultrapassam os 3 dias úteis que o site diz respeitar.

sempre que entro Em contacto com o chat ao vivo as respostas s?o sempre as mesmas, "tenha paciência" "entendemos a frustra??o" "pedimos desculpa" nunca há respostas claras e objetivas, reparei que há vários comentários negativos em rela??o a esta casa de apostas, daí estar na dúvida em rela??o a esta casa de jogo.

importante relembrar também que os mesmo já me pagaram anteriormente 2x e respeitaram os dias, desta vez n?o há respostas claras e os pedidos de levantamento tardam em serem concluídos.

Hey, if the casino has paid you in the past, I wouldn't worry too much. Even though they apparently have a policy of paying out within three days, I would be patient because there can be delays for various reasons. We give casinos 14 days so if nothing changes then you can file a complaint with us. 

However, how long are you waiting for the two withdrawals? ??