3 m?nader sedan
Have you already done the verification at this casino, or is it not needed at all?
Also, which payment method have you used for your withdrawal, please?
Vegasino Casino – generell diskussion (sida 10)
Community & Complaints Administrator
3 m?nader sedan
They dosent ask me for verification.
With bank transfer
3 m?nader sedan
H?ndelsen ?r ?ver, de gav mig mitt uttag som vanligt, tack s? mycket
Automatiskt ?versatt:
Community & Complaints Administrator
3 m?nader sedan
That is great; I'm glad for you.
How would you rate this casino after your experience?
You can even write your user review here if interested.??
3 m?nader sedan
Kasinot ?r hemskt, helt klart en bluff. Jag gav dig bevis p? att m?nga plattformar ?r kopplade till ett f?retag, NovaForge, och du valde att ignorera mig och visslade likgiltigt. Din inst?llning visar att du inte vill se sanningen, vilket v?cker m?nga fr?gor.
Automatiskt ?versatt:
3 m?nader sedan
Hej, ig?r vann jag ca 3000 euro och jag bad om ett uttag p? 500... f?r som vi vet mer ?r det inte m?jligt.. ?r vi s?kra p? att de betalar? Jag hoppas verkligen det... herregud, men kan vi fortfarande tvivla?
det faktum att de betalade dig lugnar mig lite men det ?r m?nga som inte gjorde det... och varf?r?
Automatiskt ?versatt:
2
3 m?nader sedan
Hej Deborah mina belopp var l?gre 150/100 och ytterligare 250, de fick mig att v?nta 3 dagar enligt villkoren men...de betalade mig!! Jag hoppas att de betalar dig ocks?!!
Automatiskt ?versatt:
3 m?nader sedan
l?t oss hoppas det... Jag ser alla m?nniskor som klagar...
Automatiskt ?versatt:
1
3 m?nader sedan
h?ller tummarna
Automatiskt ?versatt:
3 m?nader sedan
Jag kommer att h?lla dig uppdaterad
Automatiskt ?versatt:
3 m?nader sedan
ok ??
Community & Complaints Administrator
3 m?nader sedan
Kasinot ?r hemskt, helt klart en bluff. Jag gav dig bevis p? att m?nga plattformar ?r kopplade till ett f?retag, NovaForge, och du valde att ignorera mig och visslade likgiltigt. Din inst?llning visar att du inte vill se sanningen, vilket v?cker m?nga fr?gor.
Automatiskt ?versatt:
3 m?nader sedan
I'm sorry you found yourself in this situation, but it was already explained in your complaint by Petronela, and I will post it again here, so there is no misunderstanding at all.
Platform Connection and Ethical Responsibility
I cannot confirm any direct connection between Robocat and Vegasino, even though their websites may appear similar. There is no clear confirmation that they share a player database or any other direct operational link. Even if there is some overlap in employees, Anjouan Gaming’s regulations require self-exclusion to be handled individually for each casino. Players must request self-exclusion at each platform separately, regardless of any perceived connection between casinos.
Self-Exclusion Process
Since you opened your account with Vegasino after requesting self-exclusion from Robocat, it would have been impossible for Robocat to self-exclude you from Vegasino at that time, as no record of your Vegasino account existed.
Responsible Gaming Violation
While I understand your concerns regarding responsible gaming practices, the regulations of Anjouan Gaming differ significantly from those of stricter jurisdictions such as the UKGC or MGA. Under Anjouan’s licensing, self-exclusion is not applied across platforms automatically, which reflects the legal framework of that jurisdiction. This limitation is not an intentional violation of responsible gaming principles by the casino, but rather an issue of jurisdictional regulations.
Request for Refund
Your request for a refund of €3,800 is based on the argument that the violation of self-exclusion principles led to your deposits at Vegasino. However, since self-exclusion is not enforced across platforms under the Anjouan license, and your Vegasino account was created after your self-exclusion at Robocat, the casino cannot be held liable for failing to implement a cross-platform exclusion.
Casino Guru’s Role
I want to assure you that Casino Guru takes ethical responsibility and responsible gambling very seriously. However, our role is to assess complaints based on the facts and the regulatory framework governing each casino. In this case, we cannot hold the casino accountable for cross-platform self-exclusion when this is not required by their license.
EGBA, UKGC, MGA Regulations
While the examples you provided highlight stricter self-exclusion practices under the EGBA, UKGC, and MGA, these regulations do not apply to casinos licensed under Anjouan Gaming.
3 m?nader sedan
Jag beg?rde det f?rsta uttaget den 13 mars
2.45 p? morgonen. p? 500 euro. f?r nu kan vi s?ga att det har g?tt 3 dagar exklusive l?rdag och s?ndag... Jag v?ntar till slutet av veckan f?r att se om n?got f?r?ndras. Uttagsstatusen f?rblir alltid vid punkt 2. v?ntar p? verifiering av ekonomiavdelningen... jaja, jag hoppas det
?ndrad
Automatiskt ?versatt:
3 m?nader sedan
vill du veta det senaste? om jag f?rs?ker forts?tta spela s? ?r mitt konto blockerat! utan anledning
Automatiskt ?versatt:
3 m?nader sedan
gick det bra till slut?
Automatiskt ?versatt:
3 m?nader sedan
Om allt g?r bra b?r de komma inom 2/3 dagar. Jag har redan gjort uttag och mer eller mindre tar de alltid 5/6/7 dagar
Automatiskt ?versatt:
3 m?nader sedan
Ja statusen f?rblir alltid p? punkt 2.. enligt min mening kommer krediten inom 1/2 dag
Automatiskt ?versatt:
Community & Complaints Administrator
3 m?nader sedan
Jag beg?rde det f?rsta uttaget den 13 mars
2.45 p? morgonen. p? 500 euro. f?r nu kan vi s?ga att det har g?tt 3 dagar exklusive l?rdag och s?ndag... Jag v?ntar till slutet av veckan f?r att se om n?got f?r?ndras. Uttagsstatusen f?rblir alltid vid punkt 2. v?ntar p? verifiering av ekonomiavdelningen... jaja, jag hoppas det
Automatiskt ?versatt:
3 m?nader sedan
And have they informed you if your account needs to get verified, please?
As you wrote that you are unable to access it now, it looks like that.
Let us know, please, about how it goes, and if you are in touch with the casino.
3 m?nader sedan
God eftermiddag.
Jag ?r registrerad hos Vegasino online casino och har redan gjort ins?ttningar, f?r tillf?llet har jag 3 uttagsf?rfr?gningar och 2 av dem har redan ?verskridit de 3 arbetsdagarna som sajten s?ger sig respektera.
N?r jag kontaktar livechatten ?r svaren alltid desamma, "ha t?lamod" "vi f?rst?r din frustration" "vi ber om urs?kt" det finns aldrig tydliga och objektiva svar, jag m?rkte att det finns flera negativa kommentarer ang?ende denna bookmaker, s? jag ?r os?ker p? detta spelhus.
Det ?r ocks? viktigt att komma ih?g att de har betalat mig tv? g?nger tidigare och respekterat dagarna, den h?r g?ngen finns det inga tydliga svar och uttagsf?rfr?gningarna ?r l?ngsamma att slutf?ras.
Automatiskt ?versatt:
Forum and Reviews Administrator
3 m?nader sedan
Hey, if the casino has paid you in the past, I wouldn't worry too much. Even though they apparently have a policy of paying out within three days, I would be patient because there can be delays for various reasons. We give casinos 14 days so if nothing changes then you can file a complaint with us.
However, how long are you waiting for the two withdrawals? ??
