Hyv? Grant,
Kirjoitan t?m?n viestin ilmoittaakseni, ett? t?m? on viimeinen vastaukseni t?h?n asiaan. Kerrataanpa koko tilanne viimeisen kerran. Pelasit peli? "Coinflip" kasinolla ja koit merkitt?v?n menestyksen voittaen huomattavan summan rahaa. T?m? johtui pelin virheest? tai teknisest? virheest?. T?m? virhe maksoi kasinolle paljon rahaa, koska monet muut pelaajat tekiv?t kotiutuksia. T?m?n seurauksena kasino ei pystynyt toimimaan kunnolla yli kahdeksan tunnin ajan. Ymm?rr?n turhautumisen, jota olet t?ytynyt tuntea, kun n?it tilisi saldon yht?kki? katoavan, vaikka n?it aluksi huomattavan summan. Siit? huolimatta on yleist?, ett? kasinoilla on ehtoja turvatakseen itsens? t?llaisissa olosuhteissa. T?ss? tapauksessa se on seuraava termi:
"4.10. BC.GAME varaa oikeuden mit?t?id? vedon osittain tai kokonaan, jos BC.GAME pit?? oman harkintansa mukaan ilmeisen?, ett? jokin seuraavista olosuhteista on tapahtunut:
...
4.10.4. Panoksia on asetettu, joita ei muuten olisi hyv?ksytty, mutta jotka on hyv?ksytty aikoina, jolloin sivustolla on ollut teknisi? ongelmia.
4.10.5. Virheen, kuten painovirheen, teknisen virheen, ylivoimaisen esteen tai muun vuoksi, vedonly?nti? on tarjottu, asetettu ja/tai hyv?ksytty t?m?n virheen vuoksi."
Ainoa syy, miksi valitustasi ei hyl?tty suoraan ja sinua kehotettiin ottamaan yhteytt? peliviranomaiseen, on se, ett? kasinolla ei ollut pelintarjoajan lausuntoa, kuten yleens? pyyd?mme t?llaisissa tilanteissa, koska pelaamasi peli oli kasinon alkuper?inen peli . Koska CIL:n tekem? p??t?s ei suosinut vaatimustasi, valitettavasti valituksesi hyl?t??n nyt. Huolimatta siit?, ett? olemme aiemmin olleet eri mielt? s??ntelyviranomaisen p??t?ksest?, olemme tilanteessa, jossa meid?n on hyv?ksytt?v? se t?ll? kertaa. Kuten aiemmin selitettiin, kasinoilla on oltava keino suojautua ohjelmistovikojen varalta, jotta ne eiv?t joutuisi taloudelliseen tuhoon. Ymm?rr?n p??t?ksesi hakea oikeusapua, ja vaikka tunnenkin my?t?tuntoa, minun on ilmaistava ep?ilyni menestymismahdollisuuksistasi. Kiitos valitusten ratkaisukeskuksen k?ytt?misest? ja toivotamme sinulle onnea.
Parhain terveisin,
Peter
Dear Grant,
I am writing this message to inform you that this will be my final response on this matter. Let's recap the entire situation one last time. You played the game "Coinflip" at the casino and experienced significant success, winning a substantial amount of money. This was due to a bug or technical error in the game. This error cost the casino lots of money as numerous withdrawals by other players went through. Consequently, the casino was unable to function properly for a duration of over eight hours. I understand the frustration you must have felt when you saw your account balance disappear suddenly, despite initially seeing a considerable amount. Nevertheless, it is common for casinos to have terms and conditions in place to safeguard themselves in such circumstances. In this case, it's the following term:
"4.10. BC.GAME reserves the right to declare a wager void partially or in full if BC.GAME, at its own discretion, would deem it obvious that any of the following circumstances have occurred:
...
4.10.4. Wagers have been placed that would not have been accepted otherwise, but that were accepted during periods when the website have been affected by technical problems.
4.10.5. Due to an error, such as a, misprint, technical error, force majeure or otherwise, wagers have been offered, placed and or accepted due to this error."
The sole reason why your complaint was not rejected outright and you were advised to contact the gaming authority is because the casino did not possess a statement from a game provider, as we usually request in such situations because the game you played was the casino's original game. As the decision reached by the CIL did not favor your claim, I'm afraid your complaint will now be rejected. Despite disagreeing with the regulator's decision in the past, we find ourselves in a position where we must accept it this time. As previously explained, casinos must have a way to protect themselves in cases of software failures to avoid facing financial ruin. I understand your decision to seek legal assistance, and though I sympathize, I must express my skepticism regarding your chances of success. Thank you for using the complaint resolution center and wish you good luck.
Best regards,
Peter
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